Password problem with a FAS 2620 | NetApp | Page 1

lunar haven May 22, 2023, 9:49 AM

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Hello !

As part of an internal network migration, we need to change the network configuration of the netapp. The problem is that we have lost the password of the server,

Do you have a documentation to change the password without having to reinstall the server?

OS : cdot premium

nova granite May 22, 2023, 10:10 AM

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We tend to say open a support case… but here’s a user described process of you don’t have support - https://community.netapp.com/t5/ONTAP-Discussions/Reset-admin-Password-on-Clustered-ONTAP/m-p/125508

Reset admin Password on Clustered ONTAP

Recently I had to reset the admin password for an array that was not in production. The problem was it would give me the nmessage "Waiting for GiveBack" but since I didn't know the admin password I couldn't give the command on the active controller. So It was a little challenging because of the c...

lunar haven May 22, 2023, 10:17 AM

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nova granite We tend to say open a support case… but here’s a user described process of you d...

Thank you for your feedback,

I will try this solution,

Indeed, it seems that I don't have access to the support (out of contract)

lunar haven May 22, 2023, 10:32 AM

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Can the information be encrypted when connected via console cable?

Let me explain, when I connect via console cable I get this:

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Namely, I am a beginner concerning netapps (I take over from someone who had already done the installation)

spring wedge May 22, 2023, 11:12 AM

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looks like wrong baud rate - try with 9600 or 115200

nova granite May 22, 2023, 12:07 PM

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Yeah wrong baud rate or bad bad cable

lunar haven May 22, 2023, 12:23 PM

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Ok is good is a wrond baud rate ( the 115200 is good)

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i go try the method

lunar haven May 22, 2023, 1:18 PM

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So, i have try :

The left controller says "Connection refused" when I try to connect via the console port

The controller on the right, no problem it boots during the operation of ctrl + C however it boots on a "Loader-B" and not the A.

There are no options to modify passwords

pastel scarab May 22, 2023, 2:17 PM

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in the LOADER, type boot_ontap menu , press enter, wait for the boot menu to come up, then use option 3 to change the password

lunar haven May 22, 2023, 2:48 PM

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pastel scarab in the LOADER, type `boot_ontap menu` , press enter, wait for the boot menu to c...

Even if the loader is "loader-B"?

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and no "Loader-A"

pastel scarab May 22, 2023, 7:34 PM

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yes. it just means that you're connected to the other controller (there are two controllers in your system)

lunar haven May 23, 2023, 8:33 AM

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Hey !
It seems that it worked, from one of the controllers I could access the netapp.

However this morning I retested and I was able to refuse the connection. So do I have to do the same on the other controller? I did a reboot after changing the password but on the controller whose password I did not change, it tells me that it is not the right password.

Is there a command to put?

#Password problem with a FAS 2620