On the same stack, there are 3 shelves, but one of them has amber light on. Everything else looks working so far.
Can you please advise on steps to troubelshootting?
#FAS8200, Amber light on on one of DS224-12 shelves
brave owl
dull hatch
check power supplies, reseat shelf modules. I'd start there and eliminate those first.
brave owl
What should we do to reseat the shelf module, push the bottom in the front of the shelf?
faint dragon
What's the output of -
system health status show
system health subsystem show
and this one -
system health alert show
dull hatch
whats the env one? system env status show ?
faint dragon
system controller environment show
brave owl
Please find outputs as attached.
There seems SAS connection issues. The same error happened on all shelves on node-05, but only happened on one shelf on node-06. Which node has the issue?
faint dragon
do a
node run -node 05 sasstat expander_map
and node 06 as well.
Also, if you have support, i'd open a case at this point.
dull hatch
That reads like a failed shelf module, or a cable got yanked from the shelf.
In which case, yes, engage support so they can replace the module (*subject to your support level, of course)
brave owl
- Three shelves are missing from port 1a on node-05. one shelf (#20) is missing from port 1d on node-06. Does that mean we have issues with multiple connections?
- Based on the output of "system health alert show", the error occurred on 4/13, was this the date when the issue started to happen or the error could be refreshed and occurred earlier than that?
faint dragon
1. Three shelves are missing from port 1a on node-05. one shelf (#20) is missin...
- yeah it could be, for sure an issue on 1a on node 5 - and a single missing on and/or an IOM on shelf 20. Get support involoved.
- usually yes. if it happened before, it might have cleared the error and then it happened again. EMS should log it if it was there before.
magic ravine
if it has happened before, speak to support, riase an RMA and get teh part replaced