Unknown locked account | NetApp | Page 1

dense hinge Apr 7, 2023, 12:31 PM

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Hi Everyone. I cannot upload ONTAP image to repository and I wanted to check the directory size. However for both nodes there is an error that account is currently locked. No account is specified though. I am logging via admin and the "set d" to enter the diag mode:

nodename::*> system node systemshell -node * -command df -h /mroot/etc/upload

Error: command failed on node "nodename-01": Error: Account currently locked. Contact the storage administrator to unlock
it.

Warning: Do you want to continue running this command? {y|n}: y

Error: command failed on node "nodename-02": Error: Account currently locked. Contact the storage administrator to unlock
it.
0 entries were acted on.

Do you know which account is it and how to unlock it ?

wicked coyote Apr 7, 2023, 12:43 PM

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It's the "diag" user. You need to unlock it and set a password.

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https://kb.netapp.com/onprem/ontap/OS/How_to_unlock_Systemshell_diag_user_account

NetApp Knowledge Base

How to unlock Systemshell diag user account

Diag user account is locked if you get the error message when trying to login to Systemshell: Unable to launch systemshell because the 'diag' user is locked. This KB article covers how to unlock diag …

dense hinge Apr 7, 2023, 12:50 PM

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Thank you !

#Unknown locked account