#Suddenly locked out of NABox

1 messages · Page 1 of 1 (latest)

midnight latch
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Hi Folks,
I posted to NetApp communities about this here https://community.netapp.com/t5/Active-IQ-Unified-Manager-Discussions/Locked-out-of-NetApp-Harvest/m-p/442795, and they pointed me in your direction.

After not having logged in for a while, I discovered that our logins were no longer working, including our 'admin' login, which was updated from the default and escrowed in our password vault. We're using the vmware appliance for Harvest/NABox and have done everything short of the sqlite hack I've seen mentioned.

Surely admin lockouts to the web interface for folks that can still access the local TTY must be a common thing with a simple enough solution, right?

civic shuttle
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hi @midnight latch have you tried unlocking the admin user from the console? As root,
passwd -u admin

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if you instead want to change the password, try this as root:
passwd -d admin su admin passwd

midnight latch
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oh wow - do I do that within the container OS, to unlock the NABox web interface user?

civic shuttle
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yes

midnight latch
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Thanks @civic shuttle btw! Much appreciated

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I'll give that a shot

civic shuttle
midnight latch
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Got it - had no idea it mapped to a shell user in the container OS. Glad to know that now

silent veldt
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Careful though that using passwd you will not change the grafana passwd. I’ll add a note in the FAQ for password reset

midnight latch
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Well shoot now I have no idea what to do in my case

silent veldt
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Did that solve the issue with login to the web ui ?

midnight latch
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ah yep sure did @silent veldt ! thanks

silent veldt
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Just reset the password again using the web UI and you’re good to go !

midnight latch
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Phenomenal! Done and done!

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if that's not in the FAQ or troubleshooting section (maybe I missed it), it'd make a great addition

silent veldt
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Will do it tonight !

midnight latch
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@silent veldt ++