Footed Chests, Lights and Fireplaces just disappeared

[languid sedge]

I was running around, just recalled to respite and all of my footed chests, and their contents, my fireplaces, all my lights and my excellent workbench are all gone. I see one other report of this as a major bug, has no one else run into this?

[silent grove]

I have seen streamers have the same thing happen. it did not happen to me, so it is very confusing

[languid sedge]

yeah, there are a few bug reports too on sleekplan - i lost HUNDREDS of mats, so this is super concerning

[languid sedge]

Do you know if they reported it? I would hope they did...

[neon thicket]

This is alarming, I am afraid to play for fear this happens. No word on if or when this is even being addressed? Players impacted should be given a restore, similar to when abeyance realms went missing. Any update??

[silent grove]

yes, and help team got lots of info and files, but as of yesteerday afternoon, no resolution on it, they reported it shortly after this patch went live

[languid sedge]

ugh, i was afraid of that, that's my status also 😦

[split monolith]

Heya folks, we're looking into this one, have you submitted tech support tickets? #tech-support?

[languid sedge]

Yup! With logs and screenshot! 😊

[calm patio]

This happened to me awhile ago my footed chests and the little basic bags also. I think I was using a spell outside the base then I heard a bunch of breaking sounds and went in trying to collect everything. I can't remember what spell I was using though.

[proud wigeon]

Is this your post? -> https://playnightingale.sleekplan.app/feedback/153699
Did you have some news ?

[languid sedge]

I'm one of the commenters, yes. No news yet.

[languid sedge]

This was NOT the result of one of the spells, this was literally some items disappearing upon recalling to respite. If they had been destroyed by Shockwave I'd have been able to pick them up, AND it wouldn't have been so selective.

[languid sedge]

is there an update to this issue? I lost just about all my materials in this, and I don't know if I should play again, because I don't know you are going to restore over the top of anything I do. And if you don't, I don't want it to happen again and I lose everything again if I go through the effort of getting all the materials again.

I'm pretty turned off at the idea of playing right now, thanks to the lack of response/update on this. I get that maybe not many people were impacted, but those who were, were HUGELY impacted by it. It feels like this should have gotten more of a response than it has.

I haven't seen any update other than "we're looking into it". I haven't gotten any email update to my ticket or seen any update here or on Sleekplan. I know ya'll are busy, but this feels pretty disheartening.

[neon thicket]

Early Access or not, this is one of the better ways to tell players to stop playing your game. No updates or info on such a destructive bug like this is just horrible community management (sorry for being blunt).

[proud wigeon]

Had news today :
*Thanks so much for that information. It helps provide a lot of context and it definitely seems like something we want to investigate.

We don’t have any updates for you at this moment in time, but we’d like to offer the following to help make up for the lost items in the meantime:

500 T1 Essence
500 T2 Essence
1,500 T3 Essence

It could be redeemed on the character of your choosing.

Please let us know if you’d like us to grant this to your account and we will do so as soon as possible.

We appreciate you playing and your reports as they are invaluable to identifying areas to fix.

Regards,
Nightingale Support*

Basically, for the moment nothing more and certainly no rollback for me.

[split monolith]

We're hoping a fix that went out today will prevent this from happening again to chests, and additional fixes are in the work.
Please send in a #tech-support ticket if it happens again and ping me so I can follow up

[languid sedge]

Thanks for the update. Will those of us who were affected be rolled back now? I've been holding off playing while waiting for a rollback. I indicated on my ticket that I would appreciate a rollback so that I didn't lose all my resources.

[proud wigeon]

No Roll Back for me, the only solution offered to me is to settle for a few essences

[languid sedge]

I was offered a rollback in my ticket, still waiting

[proud wigeon]

You re lucky ^^

[languid sedge]

LOL, only if it gets applied 😛

[split monolith]

Unfortunately it's dependent on the situation and person as to whether a backup is available 😔 sorry we couldn't grab one for you

[split monolith]

Could you check your DMs when you have a moment? I need your email to cross-reference your support ticket ^^