base disappeared

[knotty lake]

👀

[maiden goblet]

Did you save all message you have since yesterday on this conversation ^^ ?

[abstract cypress]

I checked this morning to see if the rollback worked and it didn't work for me . I'm still at the new realm and really want my old one with storage boxes. What information do I need to give you. I filled out the first roll back form . Do we post our IDs in this post?

[knotty lake]

I just realized it would have required me to resubmit to even be on the list. Nevermind! Best of luck.

[meager gazelle]

Yeah, I can put you on the list to make sure your Realm doesn't get rolled back with manual follow ups

[green stream]

closing in on 72hrs

[meager gazelle]

I documented as much as possible

[meager gazelle]

I found your submission and have you on my file for manual follow up when I get updates from the team

[green stream]

"sigh"

[tepid drum]

@meager gazelle could you confirm if im also on the list? Character name Tonks

[meager gazelle]

yup, on the list

[tepid drum]

Cheers 🙂

[swift rock]

I've submitted 2 request forms, got the auto response in my e-mail. Don't know been waiting since March 9th.

[sour osprey]

Could I have Inflexion help on another issue? This seems to be the only issue being addressed rn.

[slow flax]

Hello all 🙂 GL today ^^

[maiden goblet]

yeah, the dev will have lot of work i think !!

[swift bane]

Yeah haven't been able to play since mid day Friday, it is now tuesday 🤣 I'm about to just buy a different game. What's funny is I've bought 2 aditional copies of this to gift to friends

[green stream]

I really like the game......I just want to get back to where I was....Im already 135hrs in

[slow flax]

I guess we have to keep in mind that the game is Early Access and as such, the servers might get wiped anyway between now and offical launch. I'm really enjoying it too but I knew there would be risks about losing progress etc. 🙂

[swift bane]

Yeah I was like 3 or 4 days from feeling like I completed the game, and leaving feeling great about the experience

[green stream]

I had just got to Gloom.....really thought I'd be playing today but I guess its more of the same......hurry up and wait

[young moon]

Yeah, I'm just recharging my chair and watching Solomon Kane.

[green stream]

Playing Palia

[young moon]

Yeah I don't do Nintendo, but it looks interesting.

[mystic star]

@meager gazelle Any updates on timeframe for those who need manual reviews?

[meager gazelle]

Within the next 2-3 hours

[solar river]

@meager gazelle did you catch my message last night?

[meager gazelle]

Yup

[solar river]

thank you for all your hard work 🙂

[swift bane]

I've started up ff7, part 2, which means I'm going to be occupied for a good while

[lime turret]

@meager gazelle Thank you for all the hard work! I just wanted to make sure I am on the list for Manual Review List Ayami#4995

[meager gazelle]

Yup! On the list

[honest storm]

@meager gazelle hoping I am on the list aswell, Ms Lia CopperPenny

[meager gazelle]

Yup!

[tulip crater]

Sent in a form a second time, wanna make sure I'm on the list as well. Kisa#7879

[normal cape]

Same here, sent in the form with additional info, could you confirm I made the list too? Thanks

[sour osprey]

Maybe make the "list" public? Google doc or something? Then, other questions could be answered instead of "am I on the list?" I've a question unanswered since yesterday. 😦

[tardy raven]

No i havent had a chance to ask if i was on the list yet

[sour osprey]

If the list is public, then you can see if you're on the list without asking about it ... LOL

[tardy raven]

But that would make things easier for everyone... why would i want that

In all seriousness @meager gazelle that would be awesome as I believe i am on the list and would love to know the status of my realm

[sour osprey]

Unlike Steph, I'd have, like, -2% patience for "am I on the list" questions, which ... is why I'd just make it public LOL.

[meager gazelle]

Can't make the current list public because it has player identifying info on it, but I'll see if I can make a public version this afternoon

[tardy raven]

Fair enough and understandable.

[sour osprey]

You need an award and pay raise ... because you're so responsive. I've heard nada on my issue. 😦 Not even a "we're working on it."

[young moon]

Hopefully they can get it fixed, before you need to do it.

[young moon]

Exactly.

[meager gazelle]

I understand, you'll get more info this afternoon

[sour osprey]

Yeah, awesome. So, I don't have a missing base (thank heavens), I just see all the characters spaz out uncontrollably all the time. I'm lucky it doesn't make me have seizures. Sent a video of same into the team, but haven't heard anything back in terms of whether they can help me or not. 😦

[raw tinsel]

My biggest complaint is the report system, they need to just hire Steph an entire staff and have them here... She is what customer service should look be.

[young moon]

I said that days ago. They just need a ticket receipt system, nothing hard about that.

[tardy raven]

Thse of us who may be on the list should continue to refrain from logging in correct?

[raw tinsel]

As someone who put 100% on customer service if i had not sold my business and retired I would steel her to rum my customer service dept, that is the most valuable part of any business

[meager gazelle]

Appreciate the kind words folks, we'll be revisiting this whole process of any future incidents (but ideally there are no more incidents)

[raw tinsel]

There will always be Steph, its part of business and truthfully if it was not happening you would not be growing, so it is a good thing and problem to have..... But fixing the ticket system is a must, People need to report and then have a confirmation the report was received, Clients need to know they were at least heard

[young moon]

Patience is becoming Apathy. That is never a good thing in the gaming industry, you need to push that up the line. And yes, you are doing a good job.

[raw tinsel]

I use to tell my crews when they panicked over breaking a tool, that means you were working and i will never be mad about that

[turbid tendon]

Hey folks. Just want to throw my hat in here, my Abeyance realm restoration is at least a week older than the 24h backup suggested when I filled out the form on Saturday.

I'm on Hunt now and it looks like my realm from the time of Herbarium.

First screenshot is the current, 2nd screenshot was taken on Thursday or Friday of last week.

[faint walrus]

"24 hr backup" was stated on Sat, meaning the backup was a save from Fri (as I understand it)

[turbid tendon]

@faint walrus That's what I understood to be true, too. What was restored was at least a week old (early game); I only had 3 portals then, I had 6.

Filled out form again with notes about the above.

[meager gazelle]

Let me put in a manual investigation to see what's going on. Hoping to have updates for everyone today

[turbid tendon]

Thanks Steph

[meager gazelle]

And appreciate it's a bit slow, when the automated stuff fails it takes a handful of humans to review. and unfortunately we haven't yet gotten our cybernetic upgrades

[turbid tendon]

I'm a software engineer on a big data app, I can appreciate the complexity of persistence

[autumn oak]

I'm due for mine soon!

[sand radish]

Will you be reaching out to let us know when to check our realms (those of us on the manual review) @meager gazelle ?

[meager gazelle]

yup!

[young moon]

Well, I hope they figure out how NOT to let it happen again. Maybe updates/patches should be done with the servers disconnected from the public?

[turbid tendon]

Well ideally a more reliable serialization of user + abeyance combination with distinct storage for those realms. What I build in any other realm I can afford to lose, but the abeyance realm is the source of storage/crafting/life for a realmwalker

This essentially eliminates the potential for me to play the game unless I can rely on that realm being properly persisted/hydrated when I return to play

[young moon]

Correct and Agreed. Confidence is low at this point.

[winged oyster]

Hey @meager gazelle just wanted to confirm if I am on the list character name is R1shi68

[meager gazelle]

yup, got you!

[winged oyster]

Thanks man 😊😊

[glacial cave]

Know how u feel bro. 2 chests full of loot evaporated. All tier 2 tables evaporated. Im back to stone age.

[grave island]

Did you keep the gear that you had on you, or did that revert to an older save as well?

[glacial cave]

I kept Eq

[oblique spear]

Hello, I had sent the request for the roll back on march 10, just before the emergency fix, and the rollback still has not been completed on my character that was affected from the lost respite and loosing my base. it says the roll back is at a certain time, is that game time or real time, since its already been about 48 hours real time since I submitted the request.

[swift bane]

To my knowledge we keep equipped items. I had just crafted a rifle and a revolver, and put them away for later, wishing I had left them in my bag, but hopefully it's just a 24 hour for me

[remote prairie]

when my base disappeared and they restored, everything on my character/follower was intact

[swift bane]

Dud you get the duplicate follower? I've heard some saying they had a twin after

[grave island]

Thanks! Good luck to you with the timing. I anticipate losing a lot of mats - had been doing jana runs for the meat - but am hoping my last base updates occurred prior to where it will be restored.... Even if it rolls back to where some of the excellent benches and higher augmentations are not crafted, if I can keep my equipped gear it will be worth it vs starting over with nothing other than what I have equipped. But only if I keep the equipped gear.

[young moon]

Are there going to be updates today, or did we waste another day in anticipation?

[meager gazelle]

Rollback should be to approximately Friday Mar 8 (or the closest available backup). I can add you to my manual follow up for updates

[meager gazelle]

Should be happening before EOD (our time)

[young moon]

This all would be nice if it happened, heard that yesterday too. EOD for you guys is when, you grow tired of us? Sorry, but no patience left for excuses.

[meager gazelle]

As mentioned in DMs, an attempt was made on your account yesterday but the player ID was wrong. Today we have a valid ID so I'll provide another update after today's attempt

[normal cape]

@meager gazelle If we are on the list should we have had a DM?

[meager gazelle]

Not yet

[oblique spear]

Thank you, I also re-submitted the request form about 15 minutes ago.

[timid bolt]

@meager gazelle Pinging for manual review. Base still gone, the Abeyance Swamp I spawn into still isn't the same one the base was originally in. Think I originally submitted my ticket Sat. night or sometime Sun.

Appreciate all the hard work from the team. If it turns out unrecoverable, that's okay -- sad but I can always start over.

Info:
Player Name: Fae Daemon#5798
Player Unique ID: **********

[pallid ridge]

Is posting Player Unique IDs a good idea? It feels like a potential security risk.

[meager gazelle]

Just want to confirm, have you tried logging in since yesterday's message in #game-announcements ? Want to make sure you weren't caught in that wave

[timid bolt]

Just tried logging in now

[timid bolt]

It's not like it's my bank account 😛

[meager gazelle]

And yeah, likely want to remove your player ID for now since I have it on file

It would just allow someone to submit another rollback request

[pallid ridge]

Fair point, but I have "banked" a lot of hours in the game, which I also value 🙂

[brazen gyro]

@meager gazelle can we log on to see if the rollback worked or wait for a message? I was one of the ones you had on the manual list (well you have my husband, UpInSmokeJedi (discord name)

[meager gazelle]

Wait for now, I'll have followups before EOD

[wispy viper]

@meager gazelle So if our respite was not rolled back we can submit a new request? Its been 2 days since I submitted one.

[meager gazelle]

Yup! I'm also doing manual follow ups with folks so I can add you to my list of rounds

[wispy viper]

Much obliged.

[maiden goblet]

@meager gazelle sorry to ask again, but would like to know if i'm on the list for the manual reload ?

[meager gazelle]

yup!

[oblique spear]

can we play a different character or just stay off game completely?

[normal cape]

@meager gazelle Can I clarify, since I forgot to @ you before, but am I actually on the list?

[meager gazelle]

yup, I've got you

[meager gazelle]

For now, stay off since I should have an update in the next hour or so

[oblique spear]

ok, thanks again.. 😎

[twilit bramble]

i submitted ticket on Saturday, still not have my state back.

can someone share the link so that I can apply once more?

[turbid tendon]

@meager gazelle Thank you for all of your efforts, it's much appreciated.

[vivid lantern]

i submitted a ticket on sunday morning my time. am i still on the list ? or do i need to resubmit the form ?
my respite and base are still gone and the map has been reset with a new seed after visiting a gloom realm..

[meager gazelle]

There's a link in #game-announcements (most recent post), I can also add you to my manual follow ups

[twilit bramble]

thanks. New tickect submitted.

[swift rock]

@meager gazelle Can you please check if I am also listed? Nom#6723

[meager gazelle]

I'd recommend re-submitting, yes. I've also added you to my manual follow up list so I can see what's going on

[meager gazelle]

Should be in our next batch of retries. I've added you to my manual follow up list so you should hear from me by EOD with an update

[wise sky]

@meager gazelle am I on the manual list

[meager gazelle]

you sure are!

[verbal pike]

Guess I should check, am I on the list also? @meager gazelle

[meager gazelle]

I gotchu

[verbal pike]

Much appreciated!

[meager gazelle]

I'll try figure out some kind of fancy public-facing checklist type thing once I'm caught up on today's rounds

[pliant patio]

Am i on the manual review list ? not gonna ping cause i feel like you probably had enough today already

[meager gazelle]

yeeee, I gotchu

[pliant patio]

Thank you

[meager gazelle]

the Discord noise haunts me in my dreams /j

[pliant patio]

I bet

[meager gazelle]

I'll figure out a better system. Unfortunately my spreadsheet skills arent quite at the level I can whip something up on the fly

[pliant patio]

No worries, you guys are doing great communicating

[turbid lodge]

Would you have me on your list as well?

[meager gazelle]

I don't currently but I'll add you on now

[vivid lantern]

I have resubmitted the form now

and some extra info, this is where i ended up when my base was lost

[faint trail]

What is EOD time now? @meager gazelle

[meager gazelle]

It's 4pm local time, so within the next 1-2 hours hopefully

[surreal snow]

@meager gazelle I hope I am still on the list.

[meager gazelle]

Yup! Just waiting on confirmation of results before I send yall updates

[solar river]

https://tenor.com/view/spongebob-waiting-check-watch-gif-27333543

[surreal snow]

As a LONG time database expert, I can feel your pain

[sacred granite]

I sent in a help ticket on Saturday and my base still isn't fixed. Any way to tell if I'm in the queue. Jove #1714 Thanks!

[meager gazelle]

I can look into it!

[raw tinsel]

@meager gazelle is it done because we could look ourself and save you grief

Like christmas, is their a present or coal

[sand radish]

I sure hope it's able to be resolved today...my poor puppy! 😉

[turbid tendon]

Patience folks, verification takes time. Steph is one person, let them do their job.

If you log in, you may create another problem for yourself.

[maiden goblet]

Yeah, just let them work and try their best, i will sleep for me ^^ (it's 11 pm GMT here), hope for all and THX for your Work @meager gazelle

[spring kiln]

Just found this thread 🙂 I know you all are slammed, but wanted to put mine out there for verification to make sure I'm on the list. I submitted a request Sunday and again this morning. Sorry for the extra requests! Snickering#5186

[novel frigate]

@meager gazelle My respite is still lost after the rollout yesterday. I submitted my request Sunday night. Please let me know what you need from me.

[swift bane]

Just checked, mine is rolled back, but it looks like I went back 3 or 4 days, not 1

[turbid tendon]

@swift bane Fill out the form again and describe your experience, there's more than one of us in your situation.

[swift bane]

I'm over it tbh, the majority is back, the game is playable again

[pearl topaz]

I think they mentioned they would be rolled back to Friday? Sure I saw that somewhere

[swift bane]

Oh no I mean, I lost mine Friday, the respite is reset to like Monday or Tuesday, hard to tell, but all the t4 and t5 mats are effectively unfarmed

[turbid tendon]

Ya, if you fill out the form again I think they can get you to Friday.

I lost all of Saturday possibly, won't know until we get the go ahead.

[pearl topaz]

Ohh .. hmmm

Oh well, I'm past it too, been playing an ALT and he hit The Watch tonight anyways so I'm good either way at this point

[surreal snow]

I suspect they are shooting for Friday, but sometimes have to go further to find a stable point. I am not associated with Inflexion; this is just my observation from comments of those impacted.

[wise sky]

lol hope not friday cause pretty sure I didn['t even have a realm on friday mine got reset on sunday

[grave island]

Yes - I'm worried I'll lose lots and lots of Jana meat. Was just starting to make high end clothing. Thought I would try to farm enough for several pieces, and then craft them. Now wishing I had stopped to craft them piece by piece. Although the farming gets faster as you learn each of the possible interations for the vault I guess. Glad to hear you got back to your realm nevertheless.

[meager gazelle]

Sorry reaching out to folks with updates now. Might be a little bit because there's a few of you and only one of me but I'm not calling it a day until I've reached out to you all

[grave island]

You Rock Steph H!

[swift rock]

Thank you for hanging in there

[nimble pendant]

@meager gazelle Hi Steph, I only submitted the first form on Saturday. Is that enough or do I need to resubmit the form? Thank you and the devs for all your efforts.

[faint trail]

@meager gazelle my hoooome

[autumn oak]

It looks like your Restore was successful, could you check and confirm?

[surreal snow]

Hurrah! Steph has at least one reinforcement!

[autumn oak]

always 😊

[grave island]

I think of Steph as Santa and the rest of the team are elves working on our realms....

Can hardly wait to see what is in my stocking. I think I've been nice...

[tepid drum]

well... Coal is a pretty useful resource though

[nimble pendant]

Confirmed restored! Looks to be restored to around last Friday as you said. Thank you!

[autumn oak]

Yay! 🎉

[spring kiln]

Should they all be completed? Or should I wait for someone to reach out? Snickering#5186

[surreal snow]

@spring kiln Saying Hi, per your badge. I think I am going to wait for notice at this point.

[spring kiln]

Alrighty! (Sorry about the badge - I just joined this channel yesterday 😄 )

[surreal snow]

Nothing to be sorry about. 😛

[autumn oak]

Looks like your restore went through! Can you confirm?

[spring kiln]

w00t! Off to check now. Thank you!

[surreal snow]

Good luck, Snickering!

[spring kiln]

Thanks! So stressful waiting for it to load...LOLOL

Outstanding! It is there! Went pretty far back, but definitely better than rebuilding. Huge thank you to the whole team for this. I know it's been a stressful several days

[faint trail]

The rollback worked for me too, not the mansion it became, but glad I have a home now!

[nimble pendant]

@autumn oak I'll report a funny little side-effect. I have two Otto survivors now. And my friend's survivor Eugene is here even though they are not logged in. 😂 Guessing they came along from the restore point. Not a big deal, just some feedback.

[sudden tiger]

@meager gazelle My restore was successful, thank you!

[tepid drum]

@autumn oak @meager gazelle Thank you both for your hard work! Im off to bed, have a good one! 🙂

[autumn oak]

We have heard of this kind of thing happening. Not quite sure why but I'll let the team know!

[surreal snow]

I am home again. Thank you. I lost a bit, but it can be rebuilt. Good luck to those still waiting.

[wispy viper]

Gratz!

[vague stirrup]

@meager gazelle The 2nd restore looks good on mine! A small loss in progress but still a good place for us to start. Thanks for the help!

[grave island]

Homeward bound. Just missing a bunch of meat and what I farmed before I can farm again.

[nimble pendant]

OK, and FYI, one Otto is labeled "RECRUITED" and the other "RECRUITABLE", so I guess I still really only have one survivor.

[grizzled sinew]

@meager gazelle Just logged on, and base was gone. What should I do?

[nimble pendant]

#game-announcements message

[wispy viper]

Wait till thry restore it like the rest of us inhere lol.

[pearl topaz]

To confirm, my base was restored back to last Friday, so all good!

[craggy parrot]

Hi, checked and my base seems to not have been restored to last friday unfortunately

[solar river]

@autumn oak let the team know, the child sacrifices worked! I am back to last Friday!

[rustic belfry]

Hi @meager gazelle ! I completed the form on March 10th that I had lost my base but it has not been restored.

[meager gazelle]

I'm wrapping up the rest of the manual follow ups but Discord is starting to ask if I'm human. If I go silent, know I failed a CAPTCHA 🥲 joking aside, I'll let Maribel know if I get locked out like the poor Helldivers CM did

[rustic belfry]

I just filled out a fresh submission of the form, thank you!

[vivid lantern]

Mine was restored tonight. I lost a day or so of work, but its all good. Thank you!

[deft sinew]

My base is back thank you for the hard work

[swift rock]

@meager gazelle Thank you, back to my Respite, have to rebuild a couple things but it's no big deal.

[vapid pine]

@meager gazellePlease help me with the NPCs, I lost two today with a lot of resources. They are not coming back with me to my refuge 🙏🏽

[meager gazelle]

I've gotta start heading home, but we'll keep investigating outstanding cases tomorrow and do another sweep for anyone who's not on the manual follow up list
Also, a shout out to the various folks at the studio and on the comms team. I know some of y'all have been seeing me around a bit today/yesterday, but it's a big ol' team effort

[turbid tendon]

I wasn't contacted and I was on that list 😦

Checking my realm just in case.

Nope, ah well, guess we'll hope for tomorrow.

[slow flax]

Oh my word I got my Palace back!! I've lost a bit of progress but not much. Thank you so much @Inflexion and @meager gazelle for your tireless help. I honestly didn't think I'd get it back. And Bernard is here too. Standing two inches from my face or running away. As always. 🙂

[inner cape]

My base has been restored, thank you so much @meager gazelle i appreciate you!

[lime turret]

@meager gazelle THANK YOU and the Team soo much for you quick actions and responses. You especially have been above and beyond in your actions. Thank you all again, My friends group and I are super happy with the game and world you all are trying to create. Once again Thank you soo MUCH @meager gazelle @autumn oak.

[young moon]

Just so you know. My realm was earth like now it looks like mars [everything red] and it takes 2 or 3 tries to get back using the map and DO NOT use abyense cards to try to go home it will dump you randomly on someone else's land. Basically it still has issues. I would only Log out in your base.
Also, why is the close key not ESC anymore, this is a minor nuisance but really sucks to have to do extra steps after over 100 hours the other way, lol.

[young jungle]

That sadly, is a side effect of logging in. It can happen at random. It's been reported a ton. (The escape key)

[real trout]

I want to have a rollback because my base is disapiert Misuki Patt#3518

[winged oyster]

Has the second wave of rollback happened yet guys ?

[maiden goblet]

I have my Rollback of my realm few hours ago

Now, i think they are sleeping ^^ (It' 9 am GMT here)

[timid bolt]

If you haven't already, follow steps and submit info in the link provided in game announcements.

Copy of link: https://forms.gle/RsDFmr2HkSH1MxWP8
(link copied from #game-announcements message post in game announcements, if your worried about it, go to game-announcements channel and follow link posted there)

[vestal lantern]

Wait, so bases STILL disappear ?! Even after the hotfix a few days ago ?

[pearl topaz]

No, they hotfixed the hotfix, don't believe there have been any more reports of bases going missing after that

[vestal lantern]

ok, thank God for that

[sturdy goblet]

not sure, but isn't there's still a chance you get stuck in the watch?

if you do vaults?

[meager gazelle]

Howdy folks. Wanted to let you all know that I'll be catching up on messages and doing updates on these this afternoon my time, The team is still working on outstanding requests 🙏

[tardy raven]

Thanks for all you've done for us. It's what is making me stick around after losing the realm. Amazing customer service on you and your teams part!!!

[tulip crater]

Deeply appreciate the effort and hard work you guys do. Still waiting on a rollback myself (Just checked again today tho and saw it still hadn't gone through) but it's just a game so no big deal for me, personally speaking. Waiting is fine.

[formal geyser]

@meager gazellePinging you as by instructions. My base is still lost and forlorn. Submitted another form just about now.

[twilit bramble]

So when they roll back to Friday, I should get an email, right?

[meager gazelle]

since you're on my manual list I'll be DM'ing you

[meager gazelle]

Okay I'll make sure you're on today's list and will provide an update when the wave is complete 👍

[meager gazelle]

Also added you to my list, expect a follow up from me before EOD

[tulip crater]

Much appreciated, thank you!

[tardy raven]

If we are still having issues that your team is looking into should we hold off for a DM as well?

[meager gazelle]

I have you on my list. Since I need more time to manually review your case and some others as well, I want to make sure those get proper attention and thorough review so I'm giving the team the right info 🙏

All that to say you should hear from me today as well

[tardy raven]

Sounds good. Just eager to get back to exploring, my crew is leaving me behind while his is going on, and after i discovered that a realm i had traveled to to perhaps store my gear and build a new home was also reset, i kinda am debating just calling it a wash and moving on. Though my case may help with the issue as a whole so, ill continue to summon my patience.

[meager gazelle]

Totally understand, I'll follow up as soon as I can

[tardy raven]

hank You. As stated earlier I appreciate all your team is doing. You continue to impress at the whole customer service gig

[meager gazelle]

Appreciate it. A whole lot of folks have been pulling together to make this happen 💪

[solemn lichen]

Hello,
any information about next batch of realm rollbacks?

[meager gazelle]

We're sorting out the batch for this afternoon, let me add you to my follow up list

[dry badger]

I've requested a re-roll via the link provided yesterday for my home realm disappearance on march 9th and I was wondering of how long does it take to have it re-instated/re-roll .

[meager gazelle]

We're doing about 1 batch (automatic + manual retries) per day at the moment. I've added you to my manual follow up list so I can give you an update by EOD with your status

[dry badger]

awesome thx

[rocky crater]

@meager gazelle I completed the form on 3/9 when my Respite disappeared, and I logged into check it today. I can get into the character screen, but it crashes after that.

[eternal orchid]

Is it safe to play yet or can I expect my world to crash more times?

[meager gazelle]

I can check your status, please give me a few mins

[eternal orchid]

I got my world restored in the first batch, and it has not broken since, so you do not have to check. I've not really played tho, in fear of it breaking again 😄

[meager gazelle]

Oh gotcha! As long as the Realm was in a confirmed good state after Sunday's patch, we haven't seen any new reports of resets

[royal saffron]

Hey my realm was missed out of last restores for some reason, despite posts suggesting all requests before a certain date and time would be accounted for - I have recompleted the request as specified, just wondering if there's any updates for these just now?

[meager gazelle]

I'm in the middle of a big ol' email update batch but I'm adding you to my Discord manual follow up list just incase. I'll look into your status once I'm done these emails

[royal saffron]

alrighty, no rush + many thanks 🙂

[twilit bramble]

im on the same boat. Submited ticket twice, no response. My new guy is almost caught up to my old guy...

[meager gazelle]

Can you check your DMs please?

[twin gust]

@meager gazelle Submitted my second request and pinging as instructed. My backup abeyance is also in a forest but I haven't closed any portal that led to the old realm as of yet, hope the new place doesnt mess things up!

[meager gazelle]

The rollback will only affect the Realm currently marked as your Respite Realm. If the Realm you want rolled back currently listed as your Respite Realm?

[halcyon basin]

I was shocked.
To allow forest areas to be restored
After the problem, I went to the swamp area to build a new rest area.
Is that why I didn't restore the forest?

[jolly eagle]

I thought I did something to lose my world. I thought I reset my realm because I reset the portal in my respite realm and that it meant resetting the realm I was in or am leaving. I'm glad to know that wasn't the case. I've been paranoid to reset a portal since. Nonetheless, I have submitted the forms a second time now. I hope I can get back to it by the weekend.

[twin gust]

It is not, is there still a way to get that original respite back then? I only recently set the new realm as my respite

[flint trail]

@meager gazelle when you get a sec, can you respond to my DM response from you, from early this morning please?

[meager gazelle]

If you can travel to the old one (via portals or Realm Card combinations) and set it as your Respite, you can submit a new request and we can do a rollback then. Let me know if you'd like to try this route?

[neat seal]

Do we know if the realm resetting bug is fixed? I just wanna know because I wanna make a portal hub in a new realm so I don't run into the building cap, but if there's a chance it gets reset I don't wanna have to deal with that...

[meager gazelle]

No new reports since Sunday's patch, so fingers crossed 🤞

[neat seal]

Awesome, I'm still gonna make copies of estate cards XD Cuz you said you wouldn't fix non-abeyance realms right?

[meager gazelle]

The fix should work on all Realms, we could only do rollbacks on Respite Realms because of volume at this time

[neat seal]

Ah ok

Thank you for the clarification!

[neat seal]

Well actually, for more clarification, you're saying if this happens again, you theroretically could fix a non-abeyance realm? (Sorry if I am asking too much, I'm just wanting to make 100% sure)

[meager gazelle]

Theoretically it's possible, but it's a much more intensive process so we'd likely only do it in extreme cases

Respite Abeyance Realms are definitely more stable and easier for us to recover (but hopefully it's not something we need to do often after this last patch)

[neat seal]

Fingers crossed 🤞

But thank you for the full clarification 🫂

[twin gust]

Unfortunately portals to my old abeyance do not open. In the case of active fae portals that connected, they stay in the opening animation, and new attempts to connect simply don't work. I haven't reset the realm in hopes of still connecting to it at some point!

[digital ivy]

@meager gazelle i have submitted the third request 💛
please kindly confirm that i am on the list

[marble flicker]

@meager gazelle I submitted my request on Tuesday. I'm not sure where it stands.

[sour osprey]

The game is telling me that servers are down ... ID <suggestionize> ... are servers for this game up or down?

This is what I see whent I try to connect.

[young jungle]

Have you reloaded steam/epic to update the game from earliers hotfix?

[sour osprey]

It should update automatically, right?

[young jungle]

sometimes, even though it's updated there's like a final thing that needs a reload. Everytime I update Valehim I have to close steam to let it finalize

Wondering if it's the same thing here

[sour osprey]

Ok, I shut it down. I'll try again. Thank you for the suggestion! Oh, yes. I see a progress bar for Nightingale saying "patching"

[young jungle]

nice!

[sour osprey]

I'll delete the big picture so as to not cause a stir 😛

Well, I was able to log in, but I still have the spazzing / flickering character so I cannot play it yet. 😦 Sigh.

[digital ivy]

realm & home are restored much love xoxo

[wispy viper]

Has anyone reported an issue where the house has disappeared but the crafting stations/furniture etc. are still visible? Just ported back to respite from an ascended realm and I can see ell the stations etc. floating in the air but when I try to enter the house and interact with anything I get ejected back out of the house.

[meager gazelle]

Yeah, we're looking into this one. Could you grab your player logs and send them via the "Submit a request" button? https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs
For some folks it reappears with a relog and/or verifying files, but if that doesn't work we're investigating

[solemn lichen]

hello, my realm and home are restored. All materials are in storage. Thank you for your work.

[potent birch]

well this is new.....

my tudor building disappeared, but all the crafting benches are still here.

[potent birch]

report submited. just saw the recent posts.

[spring wadi]

Can anyone confirm that they are contacted once the abeyance realm reset is completed? I've had a request in for some time now and haven't heard anything.

[meager gazelle]

Been working on it, but I can DM you with a manual update

[spring wadi]

No worries. Just wanted to confirm the process. I didn't want to log into my character to check and mess something up since the instructions indicated not to log into the character after making the request.

[eternal orchid]

Dunno where else to ask w/o pinging, so I''ll ask here, is there any work being done on the lag-inducing and connection breaking tree-felling? 🙂

Before I got my new axe, I really did not have any issues with it. But it seems like felling a tree with one hit causes Massive Lagg spikes

[meager gazelle]

It's being worked on, but something to try in the meantime is to check if you're on the latest GPU drivers

[eternal orchid]

No, mine is pretty old. But I fail to see what gpu drivers have to do with network latency.... I can still move around, its just that it takes 1-100 seconds for the network to register felling the tree, at which point I'm teleported back to where I felled the tree
OR, loose connection

Mostly the two last trees in the video have the issue

[rustic lichen]

It's not necessarily network latency but bottlenecking getting your computer to catch up with what's supposed to be happening. Unreal 5 is notorious for requiring relatively up-to-date hardware and software and there's just no way around that.

[eternal orchid]

Hardware "should" not be an issue... 13700K, RTX 4080, 96GB RAM @ 6400 MHz.... But yeah, Drivers from 12/12/23

[rustic lichen]

I'm on two similar systems and I don't have any issues whatsoever. Are you hardwired or wireless? Drivers will also make a difference, especially with relatively newer cards.

[eternal orchid]

Wired, 300/300Mbit. In sweden tho.

[rustic lichen]

I'm on a wide open fiber pipe in the US, so I can't speak for anywhere else in the world, but I do know, driver versions will make a difference. I have my own development projects for a couple of other highly unoptimized games and older drivers make or break performance, especially in unity and unreal recent versions. It's something that you can easily try and it just might work for you. It's something you can do at least and the worst case scenario is it won't do anything.

[eternal orchid]

I'm pretty sure its cause of cross atlantic lagg

[eternal orchid]

Drivers updated, absolutely no difference

If anything, it got worse

Lol... I even had time to start recodring...

Almost 26 seconds of Network Lagg....

[wheat hazel]

Happens to me all the time

[eternal orchid]

Country?

[wheat hazel]

US

[eternal orchid]

@meager gazelle

[wheat hazel]

Up to date drivers

[meager gazelle]

please grab your player logs and send them via support ticket ("Submit a request") the team is looking into it https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs

[eternal orchid]

Submitted 🙂

[eternal orchid]

Which prefered region?
You too @rustic lichen , I will try your region

[wheat hazel]

@eternal orchid North America East Coast

[eternal orchid]

Yeah, same issue, regardless of region 😦

[rustic lichen]

East US

[eager kettle]

my friend and i share an abeyance realm and have been together since launch, our builds sort of "overlapped" if you will just to increase the shop size for us etc...anyways we lost half. all of his abeyance is gone within the realm. Only my personally items placed in the build have remained. Not sure how to proceed XD we keep walking into invisible barriers too trying to access the current in game items. Heres a few images along with a before shot. The build was adjusted slightly since the before shot was taken but yea sad day.

[worn ridge]

@ruby veldt

[daring remnant]

I'm stuck in the watch. Any chance I could get a party/realm invite? Saintcyr#3894

[brave reef]

I just had this exact thing happen too, 2 of the 3 buildings are fine, the third is gone, but the furniture is there

[eager kettle]

went back to normal somehow next day when i logged on not sure how or why, so keep your chin up. MAYBE not all hope is lost yet

[brave reef]

Good to know! might be just a network bug, here's hoping

[eager kettle]

I spoke too soon its gone again.... i think my biddy and i might try and change to a new abeyance fresh build

[rustic lichen]

I just want to clarify something, your buddy didn't also place a cairn in your world?

[twin gust]

I had NOT logged in a few days and turns out my original respite is back! Thank you so much. Rollback worked

[brave reef]

I am thinking of doing the same, wondering if maybe my realm is just bugged. I had issues with playing realm cards yesterday too

my building is back this morning too

[eager kettle]

did you find a new abeyance to build in?

[brave reef]

I did, have noticed a lot of other little annoyances have disappeared since moving base as well, such as falling through the realm on login for a few moments, and the transmuter needing a card to be played twice to work. i think there may have been some residual bugginess in the old realm.

[eager kettle]

nicee!! i was going to suggest moving over to my abeyance if you hadnt! I was thinking about getting people to come over and make a home for themselves here. If you like to build your hwelcome to throw a cairne down here anytime 👍

[brave reef]

thanks, i appreciate it, I have 2 others who live on my realm as well, but I have an alt I may take you up on the offer for, she's just barelystarting out

[flint trail]

Did I miss the clarification on how and when the team will be distributing the "thank you for your patience" essence bundle? @autumn oak @meager gazelle ? After almost two weeks of communicating logs and info, and rebuilding, I could use essence, which is where I was at, gathering purple essence for some items, when it all went CHAOS!

[rustic lichen]

I was kind of wondering that to even though honestly, I can live with it or live without it because I have so far. But the real question, that the video left me hanging with was for Maribel- Lee Roth or Hagar?

[flint trail]

Roth, though Hagar solo is great and "Right Now" is a true timeless hit that I love. But i'm not Maribel. ha.

[rustic lichen]

It's a tricksy question with a multitude of possible answers on purpose. I'm from that era and actually spent a number of evenings in the green rooms at the concerts when Dave and Jack was the kick, and as a musician appreciate the band dynamic and successful happiness they had during the Hagar era. Sammy's a blast in his own way if you've ever thrown one down at one of the Cabos when he's there just being himself. The only answer that could possibly frighten me is “Who is Van Halen and is he the lead vocalist?”

[flint trail]

Exactly so! I'm of the "who cares as long as Eddie or wolfie are around" camp. Being in the industry myself, the guitar is a star in this house. Though I think there are a few drummer gods in our mist. And who didn't live the late 80s and 90s that showed us what a base can do? But I digress.

[rustic lichen]

My Kramer 5150 is the one I talk dirty to. If you listen in my Ambyence Realm at about 3:00 in the morning you can hear Cathedral coming out of my house. Meanwhile, getting back on topic, it's been more than a couple of days since they announced the kickback for the people who lost their bases.

[tiny beacon]

It’s been less than 48 hours.

[rustic lichen]

https://tenor.com/view/david-lee-roth-look-over-there-your-guide-point-gif-17094982

Notice the date on the video. March 19th. What is today? Sit down Waldo.

[tiny beacon]

I’m not going to engage with the name calling. But my understanding is that it was March 19th at 6:43pm EST. It is currently March 21st 2:44pm EST. So 44 hours.

Complaining that it's "been more than a couple of days" when it technically hasn't even been "two" just seems a bit disingenuous. It's one thing to give legitimate criticism, but exaggerating it to make them look worse isn't going to help your case.

[young jungle]

To quote the video before I keep hesitating on closing since this bug seems... ish to be dealt with?

"You will be receiving an essence bundle in the days after this update"

No ETA, they will most likely contact you, or just send it to the players names they have on file.

[rustic lichen]

Waldo was a cute reference to a Van Halen video. Deep satire, but I understand why it flew over your head there. No worries. You're looking at hours.. I look at calendar days. Tell you what, you win.

[rustic lichen]

Thanks Katari, just trying to be light and jovial and it gets too serious in here sometimes.

[young jungle]

Yeah Yeah! 😄 Just worried other things (like the chat about a different missing base bug) might confuse people is all

[tiny beacon]

I know the reference. Van Halen isn't THAT deep of a cut even for someone born the year that song came out :). I am legitimately still unsure if you just don't know what "more than a couple days" implies or if you're being defensive and taking jabs because I corrected your exaggeration. Though I somehow suspect your next reply will answer that...

Either way, they're working hard and nobody likes dealing with a "Karen" so cut them some slack please. 🙂

(Sorry mods, I'll drop the back and forth with them on this. I don’t think it’s going to go anywhere constructive at this point).

[rustic lichen]

Finally. LOL

[flint trail]

I got it, as it was a conversation I was involved in and knew WTF we were talking about. 😉

[flint trail]

Geesh! it was one ask, and we happily digressed into Van Halen. and it's not Karen. it's KIRA. 🤣

[tiny beacon]

@flint trail Hey sorry if it seemed like I directed any comments at you, that wasn’t my intention, your question was reasonable. I was just trying to reality check the exaggeration (made by someone else) that made it sound like they were taking an unreasonable amount of time to fulfill their promise.

But maybe I missed a social cue that they weren’t being serious? Regardless this seems to be resolved now.

[flint trail]

@tiny beacon we're just chatting in a topic that is solved and over. I'm cool, not offended. I'm just poking at you, the same way we're poking about socially, @wolfrune and I.

[fossil current]

@meager gazelle shout out to the team for the essence bundle, I was lucky and lost very little progress but still nice to have some free stuff 😁

[onyx hill]

Yes im impressed!

[gentle pecan]

@meager gazelle
@autumn oak

They are going to give me 1500 essences for damages? when they did not perform their work correctly, the only thing they have to do is to recover 1 backup, we are about to reach the month of what happened! In my opinion they would be fired from their job! Before I could understand them, but now I can't!
I WANT MY ITEMS! I don't need scenery or maps with empty houses!

[rustic lichen]

Aside from simply not understanding what Early Access means, you are a bitter and lazy creature. I'd almost bet people spit in your food whenever they see you rolling up to the drive-thru. Your mushroom and swiss doesn't have a earthy smelling bun because of the mushrooms friend, it's from the the bum of the slaving food preparer that is getting the Karen treatment from you.

[young jungle]

Welp, and both of those solidified my hesitation on closing the topic.

1. They could have done nothing in the ways of compensation like most companies. They could have not even tried to fix the issue a couple week ago. They could have not come in and sacrificed their weekend to try and rectify the problem as fast as they could. But they did.
   Early access is rough enough, and while everyone is entitled to their feelings and thoughts, being attacky instead of constructive is not a great way to go about it.

2. Attacking said reply even if you don't agree with it, is not a good look either. People are allowed to feel upset, but it's how we respond to those feelings that can make or break a community. Let's try not to return salt with salt, and try to balance it out, offer reminders in the best way possible.

As per the announcement regarding this topic located here - #game-announcements message
There will be new ways to contact in case this issue arises again.

Thank you.

[shut matrix]

@young jungle So I received the essence compensation bundle which is much appreciated but my wife did not and we were sharing the same abeyance realm. I followed the link for submitting a ticket and put her info and what happened in the description. Is this all we are able to do for now? Also was curious if the compensation package is for the realm only and is to be split among all thar are on that realm or was each individual supposed to receive it? Much appreciated.