#Info on Return To Respite issues (From the Watch)

57 messages · Page 1 of 1 (latest)

void breach
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This is an info dump for people in regards to being stuck at the Watch and unable to go home.

This post will contain information about data players have gathered, theories (listed below in comments) as to the cause, and links to topics where the devs need your help who've run into this issue so they can solve it.

There's only one work around for right now, and depending on which issue you have, may result in the loss of your recruit.

What's happening?

There are two main issues I've seen connected to the Watch. (and a theory the estate cairns)

  1. Some of you may have seen players in a topic below mention they're falling through the map. This was an issue that occurred right before the patch. Literally the night before the patch was set to launch. ~~ This issue seems to have been fixed post patch, but people who hadn't logged in since the issue are still falling. Using the below work around will result in loss of recruit, but at least you get home.~~ This hotfix was rolled back as it seemed to cause players to lose their entire bases and home respites.

  2. Travel back to respite in general greyed out from the map. This seems to be one of two things.

  • "Return to Respite" was clicked, and the pop up stating "we're preparing your realm" was missed. In this case you will be TP'd out once your home realm loads.
  • From the get-go the button is greyed out, and unable to be clicked at all as soon as you load into the Watch. This will need the work around listed in comments below.

How to "fix"?

The easiest way to get out from the watch is to be teleported out either by a team mate, friend, or random discord citizen offering their time and safety.
Once out of the Watch two things can happen.

  1. "Return to Respite" is available from the map to go back home to.
  2. Button is still greyed out, or takes you back to that persons realm.

If option 2, then there's a bit more to be done. However both issues (falling through map and no respite) have the same work around which was started above.

The full explanation is:

  1. Get invited to a party.
  2. Get invited to a realm.
  3. Use your cards to open a portal back to your home respite.
    Example - if this is forest + abeyance on medium difficulty, make sure the portal you're opening matches exactly.
  4. Get back home and demolish your Estate Cairn with X+V and rebuild it outside, in a field, away from anything. Rocks, tree's, branches, etc. Hold E on the Cairn and make sure it's set to respite.

Why this works (cards being played)

Realms are tied to players.
By "building" or "opening" a portal you establish a connection.
By you, placing the cards into the portal, you finalize the connection to old card combos you've played previously.
This is stored on Inflexions servers to help people return home.
If you aren't home, you need to keep playing card combos until you get into realms you remember, or changing difficulties. Your home will not be wiped it just might take a bit to get back.

It's a SUPER long way around the bug, but if there's still issues, after all this, the devs need player logs to find out why its happening.

You can find their reply in this topic, and follow the steps the devs have asked for. Players logs are a necessity: https://playnightingale.sleekplan.app/feedback/141220

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Speculation from players who've had both issues:

There's a disconnect from the cairn to the watch for some reason.
Reason: Once you rebuild the cairn it seems to fix the button and you can freely travel again, though it can repeat rarely, this is why logs are necessary to submit to the devs.

This issue seems to mainly effect EU players, but is not limited to them.
Reason: The night before the patch, the "Falling through world" as seen in this topic: #1214728347662164068 seems to have effected the EU-West servers the most, nearly all reports were EU players in Forest Abeyance, however, there were a couple SA and NA players with Swamp and Desert Abeyances.

The Watch itself has issues
Reason: Players noted in all regions, when using F2 to submit their reports to the devs, that their servers were putting them all over the place. AP-HK5 seemed to be the one with the most issues. However it was reported sometimes EU players were put in NA servers, or the F2 screen didn't list a server at all.

Portals at the end of Apex Vaults are the cause
Reason: In nearly all the reports, the final portal is what did the trick. TPing naturally from players houses loaded them in fine, though not the center of the bridge as intended. However, after leaving the vault via the end portal, players found themselves either falling (prepatch) or with no button (post patch).
Solution: A couple players noted that using "Return To Respite" from inside the vault, after completion instead of using the portal, stops issues from happening. (However this is assuming the button is there to begin with.)

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Temp hold for more info

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Info on Return To Respite issues (From the Watch)

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If you're stuck in the Watch and need to get out

Please visit the topic #1214728347662164068 as there are players who had the issue, and are returning the favor to others.
Keep in mind, these people are taking time out of their play schedule to assist. Please be understanding and reasonable.

The devs are working on this issue, as stated in the aboved lined sleekplan post. But they need more information, so while you wait, please submit those reports, as per the files requested in the pinned comment from Inflexion_Bre in that post.

void breach
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New articles as this issue became pretty bad right before the patch, and has a second tier to it.

https://inflexiongames.zendesk.com/hc/en-us/articles/23590850202395-I-can-t-travel-to-my-Respite-Realm

https://inflexiongames.zendesk.com/hc/en-us/articles/23590803702171-I-m-infinitely-falling-and-can-t-return-to-Respite

Inflexion Studios Inc.
I can’t travel to my Respite Realm

We’re looking into various player accounts of not being able to return to their Respite. Please see all items below and follow the instructions based on the most relevant to you.
I’m falling infini...

Inflexion Studios Inc.
I’m infinitely falling and can’t return to Respite

We’re actively investigating why some players are falling through maps, such as in The Watch.
If this happens to you, please do the following:

While falling, press F2 to open the debug menu
Save a...

ancient fjord
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im going to sound really stupid but can someone simplify what i need to do?

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please

void breach
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Which issue are you running in to?

ancient fjord
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ive gone to a different realm and not my home one

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the respite is just taking me back to same spot in the realm im in

void breach
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Ahh that's the new issue, please see #1215976287773134948 and the pinned posts. The devs have already commented in that topic and are working with people to back track logs and information to see what happened.

sour hare
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So can we go to The Watch for trader unlocks and return back to respite, without doing a vault while there, safely? Thnx.

elfin flare
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Wishing all players have there bases fixed!

worn zodiac
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Never even made it to the Watch and all my stuff vanished, 90 hours of play wasted after waiting a week for the network errors to be fixed, so I could get into the game...🤬

last ingot
sick rose
shut flare
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I am not able to travel to respite, I was in an Ascended realm and the map message where you normally click travel to respite says I can not. This is the first time it happened. Anything I can do?
I ported to The Watch but now stuck there.\

void breach
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You'll have to ask someone to get you out as seen in the links above

shut flare
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As in another player inviting me?

void breach
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Yeah, so they'd invite to world and you should just have the button back, sometimes it takes you to that players world though.
If it does they'd need to let you put cards in their portal to match where you lived

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so let's say you lived in a medium difficulty, forest, abeyance.
you'd need to play those two cards and in the bottom left set it to medium

fair delta
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everytime i click travel to respite, i see the pop up, it starts to load then i get kicked out with travel error

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10x in a row now 😦

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i shall never return to the watch

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(if i ever get out)

void breach
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So it sounds like it's trying to save you, which thank you, you reminded me to post the dev replies in here about the Dcs

fair delta
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holy smokes 11th time i got out

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i shall live peacefully in my respite hence forth 😄

void breach
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If need be, until it gets fixed, assuming you have the card, you can make personal vaults

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(doesn't help on the NPC trader side, but at least you can grind)

fair delta
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i bought the card on this trip thankfully

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i just had enough!

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im up to 24 portals at my base... i probably should get rid of the low level ones 🙂

void breach
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Notes from Devs:

Yesterday mountain time 4:59pm
"Yes, this update will not bring back your lost base, this is just to prevent from it happening again to players. The update will basically crash your game if your saves are in danger of being lost. So, if your game crashes, wait a few mins and try again."

"The whole team will be back in tomorrow in full force so we're hoping to be able to restore your Realms quicker than it has been during the weekend. The Community team will also all be in so we'll try to get in contact with as many of you as possible either through messages or announcements to let you all know what is going on"

Today MT 11:00AM
"1) Yesterday at 4pm MT, an Emergency update was pushed through. This update was in hopes of stopping your saves from further losing your bases in your Abeyance. The fix is meant to "crash" your game if it detects there will be an overwrite of your save. So, you all may have been seeing more crashes since that update but it is just a temporary fix in order to prevent more bases being lost AFTER this fix while the team investigates further."

void breach
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Sorry wanted to get that in there

crude kestrel
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Has anyone had their realm returned?

patent mist
crude kestrel
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@patent mist uff i have 250+ in my realm

remote gale
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looks like they are doing another round of roll backs, i still havent been rolled back to the patch after losibg my rspite annd trying every possible fix, i hope they get me this time around

crude kestrel
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my realm is still out there, lost in limbo!!!

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I'm still in the swamp, and my realm is in a forest!

void breach
last ingot
# crude kestrel Has anyone had their realm returned?

No, I made the request on March 9th, 2023 after it happened twice that same day and did a ticket and a rollbackrequest. It has not been restored, I just checked today. I am okay with rebuilding, I just don't want it to happen again...for a third time

ornate prawn
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There will be another round of rollbacks today, so hopefully we can sort everyone out here. If in doubt, put in another request today before the folks in Canada wake up

tacit inlet
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When i try to return to my respite it says "Network error".

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Happens 5min ago.. any solution?

ornate prawn
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I believe the current guidance while we do the rollbacks is to wait a few mins then try again

crude kestrel
worn zodiac
remote gale
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I lost me respite on the day of that patch i put in a ticket then i submitted the lost respite form, never got a rollback, the Support keeps wanting more information to" "investigate". gimme a break i just needed the initial rollback. Its been days now im gonna just respite at my wifes house and forget all the hours on matts and building. i gave an F grade for the customer support tbh just sad.

void breach
crude kestrel
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@worn zodiac I was contacted today but they could not resolve the issue, we are still waiting! I am sure they will return it to me!
Or at least I hope so 😄

midnight path
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Any chance to get either a countdown timer or confirmation request before being warped to respite once it's available?

void breach
silent zenith
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so i keepy getting network errors back to back