Can't Launch | SUPERVIVE | Page 1

wild herald Jun 27, 2024, 6:09 PM

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Game isn't launching for some reason. I even put it in my list of programs to allow through my antivirus.

Webroot is my Antivirus if this helps.

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Seems like it's not working at all. Click play it gives me a loading thing and then goes back to the usual play button.

winter shore Jun 27, 2024, 6:15 PM

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Same issue here.

wild herald Jun 27, 2024, 6:16 PM

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Okay. Glad i'm not the only one. I even allowed it through my antivirus

winter shore Jun 27, 2024, 6:17 PM

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wild herald Okay. Glad i'm not the only one. I even allowed it through my antivirus

Yeah, everyone here seems to be having the same issue, so if you follow the post they might figure it out.
https://discord.com/channels/852642429105995786/1255603023682605137

near fossil Jun 27, 2024, 6:17 PM

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Same for me. I click log in the client and the client does not launch the game

visual jolt Jun 27, 2024, 6:19 PM

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i'm stuck there

wild herald Jun 27, 2024, 7:57 PM

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RIP

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Idk I guess I can't play today.

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Was really looking forward to it.

visual jolt Jun 27, 2024, 8:13 PM

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me2...

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hope we get a fix soon

wild herald Jun 27, 2024, 8:26 PM

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elluna_cry

wild herald Jun 28, 2024, 12:48 AM

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Should I provide a DMP file?

wild herald Jun 28, 2024, 7:04 PM

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Bump!

plucky vector Jun 28, 2024, 7:10 PM

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If trying the usual steps like using a VPN/Switching connections does not fix the issue, providing your logs and waiting for one of the devs to catch up is a good option at this point.

wild herald Jun 28, 2024, 7:32 PM

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plucky vector If trying the usual steps like using a VPN/Switching connections does not fix th...

Ah okay. Do I just post the DMP file?

plucky vector Jun 28, 2024, 7:33 PM

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yep yep! if there are a bunch of files, you can possibly zip them up as well.

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https://theorycraft.helpshift.com/hc/en/3-theorycraft/faq/32-log-extraction/ launcher logs would also be very helpful

Log Extraction — Theorycraft Help Center

Game Logs Press "Win+R" and paste "%localappdata%\Local\Loki\Saved" Copy all files in this folder and paste them onto the ticket interface.

wild herald Jun 28, 2024, 11:24 PM

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I have no logs but here is the dmp file

📎 THEIA_523953_18416.dmp

faint flume Jun 28, 2024, 11:32 PM

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is there a way to temporarily disable your AV and test again?
Is your Windows Update up to date?
Can you run a full scan using Windows Defender?

wild herald Jun 28, 2024, 11:35 PM

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So with my Webroot AV, I have disabled it and the game worked completely fine. Well launching it from the launcher. But I just feel really uncomfortable turning it off.

faint flume Jun 28, 2024, 11:37 PM

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You happen to know which version of Webroot you have installed? I'll communicate with the team to make sure we can expand compatibility

wild herald Jun 28, 2024, 11:38 PM

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I believe I have the latest version. 9.0.36.40

faint flume Jun 28, 2024, 11:39 PM

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Great, I did notice it's on our list of software to verify support. Thanks again and sorry for the inconvenience

#Can't Launch