Can't start game (Answered)

[grand yarrow]

When I start the game, it prompts me with this. I already tried to reinstall and it still helps.

[autumn tapir]

LOL did u even read? its says playtest start on thursday at 18 to 00.00 EU then friday 18. to 22. then it will stop

[grand yarrow]

friend started the game with no issues and it lead to a different menu FacePalmPepe

[autumn tapir]

yes but u cant play it

[grand yarrow]

ofc I know that, thats not the issue im asking pepe_shhh

[novel urchin]

Hello @grand yarrow - if you're able to send us the Theia.dmp file that was generated, we can look into the issue and suggest any workarounds. You can post it in this Discord thread. You can find the file in your %localappdata%\Temp\ folder, the file name will start with THEIA and end with .dmp.

[static raft]

This is a support thread. Please do not argue in here.

[grand yarrow]

ofc there are multiple tho

[novel urchin]

This is perfect, thank you!

[grand yarrow]

by any chance, have you guys found a fix?

[novel urchin]

When we look at the crash dump files uploaded, we see a detection of SeroXen malware present elsewhere on the computer as the source of the crash. You can use anti-malware software to remove SeroXen and launch SUPERVIVE

[grand yarrow]

best support I've received in any game, It works now thanks yall

[frosty elm]

Can't start game (Answered)

[scenic magnet]

I also can't start the game nor log-in but the prompt is different for me.

[hidden otter]

#📰│supervive-info message

(the following hours are for every day)

So you can start a game only in this hours

[sour thicket]

Having the same problem that OP was having. This is my most recent THEIA file that was created.

[amber dirge]

Here is my most recent dmp file

Did a scan and nothing came up in terms of malware

[novel urchin]

@sour thicket @amber dirge We have been seeing some other reports of this issue, can you let us know if you have antivirus enabled on your machine?

If so, please add an antivirus exception for SUPERVIVE and disable antivirus for the folder the game is installed in. We have seen some cases of aggressive antivirus where it incorrectly removes key game files which causes crash on startup.

[sour thicket]

Same issue after disabling antivirus for the folder and allowing SUPERVIVE through as an exception.

[novel urchin]

@sour thicket Which antivirus software are you using? That'll help us determine if there's a potential incompatibility that we can patch.