#cannot start game

155 messages · Page 1 of 1 (latest)

hallow sorrel
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When I press the play button, it switches to play, and then after a couple seconds it turns back to the play button. Not a single process was affected during filming:) (Dispatcher does not see any new processes even through the detail tab).

limpid hemlock
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you try completely closing the launcher and running it as admin yet by chance?

hallow sorrel
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unchanged

hallow sorrel
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...

glass shoal
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same here 😦 hopefully its resolved soon

limpid hemlock
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Have you guys tried doing the repair or re-installing?

hallow sorrel
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Yes but I don't reinstalling launcher

glass shoal
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tried reinstalling the launcher as well as the repair option. Will try a pc restart now just in case

ancient nimbus
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My entire group of 6 is having this same issue. Press "Play", and nothing happens..

royal hamlet
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Same here, nothing works

steel urchin
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I thought it was my Antivirus but nah. It worked fine last night when I allowed it through.

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Not today though

hidden dagger
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Me and my friends from Russia are having the same issue. Using a vpn helps, but most of us dont have one and the guy that has it has slow connection with it

steel urchin
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Y'all still having issues?

glass shoal
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yup 😦

bright locust
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yes'm

royal hamlet
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Which is it ?

steel urchin
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I just launched the game successfully. Closed it. Now I can't launch it again. Yay.

median pebble
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Same problem

royal hamlet
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I had crowdstrike falcon sensor installed - if it intervenes it's usually a big deal. Just uninstalled it and I can launch my game 👍

hidden dagger
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I dont have any anti-virus except the default microsoft one. Allowed all the exe files from the loki install thru firewall, didnt help

thick cape
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I have the same issue! I tried repairing the game and reinstalling in the different folder and it didnt help.

steel urchin
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Reinstalling helped for one launch and that was it

median pebble
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Im reinstalling in the default folder to see if that was the problem

thick cape
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Example / Template
tc Describe The Issue
When clicking on PLAY button it shows breafly PLAYING and then goes back to PLAY. Never loads the game

tc Reproduction
Read above

tc Additional Context
If applicable, add any other context about the problem.

tc System Specs / Environment
Please provide your system specs. On windows, you can find them by searching "about your pc" in the search bar.

Processor 12th Gen Intel(R) Core(TM) i9-12950HX 2.30 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Nvidia GeForce RTX 3080 Ti Laptop

thick cape
raven thorn
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I just got it to launch

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Went into the appdata/local there is a separate folder called theorycraft-games-launcher-updater

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I changed the installer.exe to have admin rights

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and the game launched

merry barn
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Op are you from russia by any chance? Someone else in other post said that the game is no available in russia for some reason.

hidden dagger
thick cape
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I am in Serbia and its same for me

median pebble
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I have repar, reinstall, reboot and nothing

vivid grove
thick cape
hidden dagger
thick cape
vivid grove
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Then u can play only with vpn

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😭

hidden dagger
thick cape
hidden dagger
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doesnt solve the issue

vivid grove
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But I'm not sure why game is blocked in other countries

median pebble
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TheoryCraft is allowed in my country and still have this problem

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Tried VPN and nothing

thick cape
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Ill try with US vpn to see if it works

median pebble
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Did this with windows defender and still nothing

thick cape
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@vivid grove I connected to RiotGames VPN in LA. still cant access Theorcraft.com or open the game

thick cape
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@vivid grove I work at Riot. and currently using work laptop from my homecountry in Serbia and only VPN i can connect is office in LA.

ancient nimbus
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@thick cape try again now

thick cape
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Ohh managed to enter the game though

median pebble
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Theorycraft page is

vivid grove
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Oh mb

ancient nimbus
median pebble
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Just the VPN?

thick cape
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Does that mean ill still not be able to play from Serbia on EU servers?

hidden dagger
vivid grove
hidden dagger
vivid grove
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In Russia it's blocked for sure

median pebble
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Still nothing, the mouse cursor does the wheel but nothing happens

hidden dagger
thick cape
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Ohh i disconnected from VPN and i managed to join the game.

vivid grove
hidden dagger
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Silly that I can still successfully auth in the launcher, but not the game

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median pebble
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For him, probably an auth issue, but my issue persist xd

sweet heron
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so is ther solution to play button not working ?

vivid grove
sweet heron
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im from poland

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oh ok, gg

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is that gonna be in beta aswell ?

vivid grove
sweet heron
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lolz

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what do u meen

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the site?

vivid grove
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Yep

sweet heron
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yea i registed

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i have my account

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downloaded game

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loged in

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updated

median pebble
sweet heron
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but play button dont work

vivid grove
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Check it rn pls

median pebble
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I have access, problem persist

sweet heron
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i just did

vivid grove
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Hmm

sweet heron
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the game just dont start from launcher

median pebble
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Exactly

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Im pretty sure we can let go the idea of being on a blocked country

sweet heron
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when i press play, its start working for 1 second ( button change to "playing") and its go back to "play"

median pebble
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Im from South America btw

vivid grove
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You guys have different issue then

sweet heron
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yea so it cant be vpn thing

median pebble
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Is what i've been trying to say from the beggining xd

sweet heron
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i asked about problem that is OG post in here

vivid grove
sweet heron
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yea but they talk about not beeing able to start the game

vivid grove
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Try to make a post at #1157928025040633868

sweet heron
median pebble
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They talked about the same exact problem we are having

sweet heron
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thats OP post, country dosnt matter

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i dont have access there

median pebble
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Click play button > Changes to playing > go back to play and nothing happens

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Bump

sweet heron
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now i have redeem button

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and the code i have dosnt work anymore

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lolz

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and now the game lounched

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@median pebble just restart over and over until its works

median pebble
sweet heron
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yea

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and i presed play

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and it worked this time

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and i changed language and the game turned off, so im stack at launcher agien 😄

median pebble
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Gonna tried closing and opening 10 times

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No luck

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GGs

steel urchin
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Lmao

sweet heron
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yea, me2

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its aplha

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so im not mad

mental bane
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Same here,just stuck here

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Pretty sure it has something to do with my country

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oh well

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should get used to it i guess

median pebble
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But if you use a VPN then you should be able to bypass that

bright locust
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im in the us so it shouldn't have anything to do with my country

mental bane
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Nobody should have any problems related to country

glass shoal
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i tried the installer on a different PC (without the aforementioned antivirus) and it worked 😮 seems like that's atleast one of the issues

steel urchin
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Hope they fix the antivirus issues

median pebble
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Bump!

hallow sorrel
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antivirus, VPN and the new fix didn't help me(

hidden dagger
light bane
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hello everybody . I'm encountering a problem in opening the game while i'm in launcher .
can anyone help ?
The only option is login via steam and its unavailable though my steam is open in background .
I'd also created an account in website .

ivory light
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deleting all files and reinstalling helped me

light bane
light bane
median pebble
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I don't think anybody is trying to open it with the exe.file

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im pretty sure everyone who has encounter this error are using the launcher

median pebble
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:c

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Tried disabling my antivirus before installation, and didn't helped

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the playing button remain there for at least more than 1 second than before