#COMMON ISSUE: Can't sign in or reset your password

19 messages · Page 1 of 1 (latest)

brazen tangle
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Chances are decently high you haven't actually made an account at https://accounts.theorycraftgames.com/ - maybe you pre-registered (which is different from making an account) or you have a legacy steam account that isn't connected to our Theorycraft database.

EITHER WAY, try making an account with your email - if it lets you, then finish making your account. If it doesn't let you (ie. says "this email has already been used") then use the password reset functionality. Thanks!

median carbon
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If you've played on Steam before, but haven't made an account yet, please log in via Steam instead of making a new account!

sour shard
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I'm getting client-side errors trying to create an account

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Mainly contentscript.js:31 Uncaught TypeError: Cannot read properties of null (reading 'querySelector') at HTMLUnknownElement.<anonymous> (contentscript.js:31:346) at Function.each (contentscript.js:15:2945) at T.fn.init.each (contentscript.js:15:1437) at h (contentscript.js:31:304) at HTMLDocument.<anonymous> (contentscript.js:35:2555) at HTMLDocument.dispatch (contentscript.js:26:38821) at h.handle (contentscript.js:26:36818) at Object.trigger (contentscript.js:26:67169) at HTMLDocument.<anonymous> (contentscript.js:26:67760) at Function.each (contentscript.js:15:2945)
Using Vivaldi 6.8.3381.46

azure echo
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Will this still grant me access to the next tests

sour shard
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getting the same error in the key redemption page

narrow maple
narrow maple
sour shard
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fine. seems ridiculous that a Chromium browser isn't working

narrow maple
sour shard
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I mean chrome worked, I'm just really surprised Vivaldi isn't

marble star
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really bizarre issue; I can't get a verification code sent no matter what I use, firefox, chrome and incognito tab. However, I made an account on a second email and recieved the verifcation code immediately

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my OG email that was invited to playtest back at the end of last year cant get a verifcation code tho

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Thoroughly read through this thread again following the directions. Turns out I hadn't actually made an account before. So everyone in this situation just create a new account with your original email and you'll get the verifcation! (it had nothing to do with browsers)

full depot
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I play since a while, never played on steam - how can i add the game in steam ?

stable aspen
full depot
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ok thanks 🙂

lusty minnow
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hi, I played the last playtest, but now I don't remember the account password and I can't change it because the email is taking too long to arrive

rustic void