#Random crashes during gameplay

11 messages · Page 1 of 1 (latest)

harsh ruin
#

My client randomly crashes and it happens only mid game in Arenas/Duos/Squads. It doesn't crash in practice mode. There is no error message. The frame freezes for 1 second and then closes. It happens pretty much every single game multiple times. I tried uninstalling and reinstalling and I play on low performance in-game settings. I do not use McAfee or other Anti Virus programs. My graphics drivers are up to date. These are my specs:
NVIDIA GeForce GTX 1080 Ti
intel core i9 7900X
64 GB RAM

Any suggestion is appreciated cause I ran out of solutions, thank you!

mild prairie
#

Your hardware should be sufficient to play Loki

Can you send me a copy of your logs so I can take a look?

Zip all files in this folder
C:\Users\<your user name>\AppData\Local\Loki\Saved\Logs

harsh ruin
mild prairie
#

mm I'm not quite sure it's going on. Your hardware is very similar to the one I test compatibility here so it should work well.

All your crashes seem to be happening due to the GPU timing out

LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s) (ErrorCode 00000001) (00000000)
LogD3D11RHI: Error: Context->Map(StagedRead, 0, D3D11_MAP_READ, 0, &MappedSubresource) failed with error DXGI_ERROR_DEVICE_REMOVED```
#

I see you have recent drivers, so that's good..

#

I assume you have no pending updates on Windows Update?

Another thing we can try is increasing the GPU timeout on the Windows registry

harsh ruin
#

Mhm my windows is also up to date.

image.png
#

Could you give me tips on how to increase the GPU timeout? I never did that before, thanks!

mild prairie
#

Follow the steps under the "How to Resolve TDR Events` section

harsh ruin
#

Thanks a lot, I will try it like this!