Warp reload

[neat oracle]

Ran out of credits went to settings to reload my account and its not allowing me to reload failing to get a billing link as well.

[ornate otter]

Hi @neat oracle. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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It sounds like you’re trying to buy/reload credits via Settings → Billing and usage, but the in‑app flow isn’t giving you a working billing link.

From the docs, this is where reloading should work (either via on‑demand Add‑on credits or Auto reload), so the failure to get a billing link is not expected behavior.[Add-on credits; Purchasing credits]

The knowledge sources don’t describe this specific “failing to get a billing link” error, so I can’t give a precise in-app fix. For account‑ or billing‑specific issues, Warp’s team consistently directs users to contact support/billing so they can look at your account directly.[Billing issue; No credit]

Next steps:

1. In Warp, double‑check you’re going to:
   Settings → Billing and usage → Manage billing (this should open the Stripe billing dashboard where payments/credits are handled).[Billing issue]
2. If the billing link still fails to load or open, email:
   • [e-mail] for billing/credit purchase problems, or
   • [e-mail] if you’re unsure which to use,
     and include:
   • Your Warp account email
   • A short description (“can’t reload credits, billing link fails”)
   • A screenshot of the error, if possible

They can then fix the billing link or manually resolve the credit issue on your account.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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[viscid monolith]

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