I created two accounts for different purposes, and somehow got banned from using the AI services. Why is this?
#AI error
pale igloo
fossil flumeBOT
Hi @pale igloo. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Based on the information in the knowledge sources, your account was likely blocked from using Warp's AI features because creating multiple accounts—especially to access extended free AI credits—is considered a violation of Warp's Terms of Service. The system may flag accounts that appear to be created for this purpose, even if your intent was to use them for different purposes. This is a common reason for being banned from AI services on the Free plan.
To resolve this, you have two main options:
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Contact Warp Support: If you believe this was a mistake, you should email [email protected] with your Warp account email. The Warp team can review your case and clarify or potentially restore your access if it was blocked in error AI FAQs – Common AI error messages, Github Issue 7046, Github Issue 7682.
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Upgrade to a Paid Plan: If your account was flagged for creating multiple accounts to bypass free limits, upgrading to a paid plan is the recommended way to restore full AI access Github Issue 7100, Github Issue 8119.
Please note that even if you created accounts for different purposes, the automated system may still interpret this as an attempt to bypass limits. If you use ad blockers or tracking blockers, sometimes these can also cause issues with account verification, so disabling them may help in some cases Github Issue 8119.