#my ai dosent work

3 messages · Page 1 of 1 (latest)

cloud sky
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what do i do i showes me this

idk.png
south lodgeBOT
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Hi @cloud sky. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If your AI features in Warp aren't working and you're seeing an error message like:

Request failed with error: ErrorStatus(403, "Your account has been blocked from using AI features. If you think this is in error, please contact [email protected]. Otherwise, please upgrade to a paid plan at <https://app.warp.dev/upgrade.">)

This means your account has been blocked from using AI features, usually due to a violation of Warp's Terms of Service or suspected abuse (such as creating multiple accounts to bypass credit limits). To resolve this:

  1. Contact Support: Email [email protected] with your Warp account email and details. The Warp team will review your case and respond as soon as possible.
  2. Upgrade Your Plan: If you want to continue using AI features immediately, you can upgrade to a paid plan at app.warp.dev/upgrade.

For more details, see the official documentation: Common AI error messages.

If your error message does not mention being blocked or contacting support, it may be a different issue. In that case, please provide the exact error message, and consider sending feedback and logs to Warp support for further assistance. You can find instructions for sending logs here: Sending Feedback & Logs

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: