#human support

4 messages · Page 1 of 1 (latest)

lunar swan
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Is there any human support here or should I use email for that?

rose pecanBOT
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Hi @lunar swan. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Based on the knowledge sources, Warp offers human support through email. Here are the main support channels available:

For paid subscribers:

According to the pricing page, paid plans (Build, Business, and Enterprise) include private email support, while the Free plan does not have this feature.

For general feedback and bug reports:

  • GitHub Issues - for filing bugs
  • Discord server - in the #questions-and-feedback channel
  • Warp Community Slack - in the #feedback-general channel

The Terms of Service states that Warp provides Support Services "by email and/or electronic chat from 9:00 a.m. to 5:00 p.m. U.S. Pacific time, excluding weekends and U.S. federal holidays" and will "use reasonable efforts to respond within one business day to support requests."

So yes, email is the primary channel for human support at Warp, especially for technical and billing issues. If you're a paid subscriber, you'll have access to private email support with priority response times.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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