#Can't use after turbo plan payment is done

7 messages · Page 1 of 1 (latest)

dull grotto
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hi, i can't use my turbo plan. warp terminal shows error of payment issue but the payment is successfully done. please help.

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tranquil lavaBOT
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Hi @dull grotto. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry you're experiencing this issue. Based on the knowledge sources, this can sometimes happen if there's a delay or sync issue between Warp and the payment processor (Stripe), even after a successful payment or plan upgrade. Users have reported seeing "Requests limited due to a payment issue" or being unable to use premium features after payment, and in such cases, Warp support has advised reaching out directly for assistance so they can manually resolve the account status and restore access [Request Limit Reached] [Unable to use warp even after making payment].

What you should do:

  • Email Warp support at [email protected] with your account details and a description of the issue.
  • Mention that your payment has been completed but you are still seeing a payment error in the terminal.

The Warp team is responsive to these issues and can manually reactivate your account if needed [How can I reach a human at Warp?].

If you have any pending invoices, you can also check and pay them through the billing portal, but direct support contact is recommended for your situation.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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void haven
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same problem

void haven
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Any update ?

dim steeple