#Recover deleted account

8 messages · Page 1 of 1 (latest)

timber belfry
#

I mistakenly deleted my Warp account and am seeking assistance in recovering it. I understand that once an account is removed from the database, recovery may not be possible. However, I would like to recreate the account using the same email address. Unfortunately, I encountered an error on the signup page that says:

Oops! We were unable to sign you in. Please try again.

Could you please guide me on resolving this error or let me know if it is possible to re-create the account with the same email address? I appreciate your help 🤔

split egretBOT
#

Hi @timber belfry. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

#

Hmm, I don't know enough to give you a confident answer yet. The extracts provided do not contain information about recovering a deleted Warp account or recreating an account with the same email address.

However, the error message you're encountering is similar to some issues discussed in the extracts. For instance, there are reported issues with signing up using an email with a sub-domain, and issues with authorizing with GitHub. If your email has a sub-domain or you're trying to authorize with GitHub, these could be potential causes.

For further assistance, I recommend reaching out to Warp's support or checking their troubleshooting guide for login issues (https://docs.warp.dev/help/troubleshooting-login-issues).

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

#

@timber belfry kapa.ai is still learning and improving, please let us know how it did by reacting below

timber belfry
#

The troubleshooting guide didn't work 😔

eternal glacier
#

Sorry @timber belfry but there is no way to recover a deleted account, your best bet is to signup again and create a new account ( it should be possible to use the same email address afaik, but checking with the infra team to confirm )
https://app.warp.dev/signup

#

If you requested deletion, cant login with your previous email, you'll have to wait until all the objects are fully deleted to be able to signup with the same email again. This may take a day or two as the deletion jobs run on a schedule.

timber belfry
#

Oh ok, thank you for help. I thought so!