#OVHcloud server paid, got email it's ready, but not in Control Panel

3 messages · Page 1 of 1 (latest)

lost glen
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Hey everyone! đź‘‹
I ordered a RISE-S-2 dedicated server from OVHcloud on Aug 30th.
Payment was validated on Sep 1st.

I got an email today saying is ready and I can install an OS.

However, the OVH Control Panel still shows "Preparing your order", and the server isn’t listed under Dedicated Servers yet.

Is this normal for OVH RISE servers? Should I just wait a bit longer or open a support ticket now?
This is my first OVH server, so I’m not sure if this delay is expected or if something’s wrong.

Thanks in advance! 🙏

scenic hemlock
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It's slightly normal for all services, VPS, Bare metal, when the Email comes in that it's ready to install, sometimes it can take a little bit to appear on the OVH Control panel, usually within 30 minutes or so in my Experience, longer if the Browser cached the page and is serving stale content.

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I'd suggest clearing the cache on browser and re-launching it if it hasn't already appeared.