#Issue with dedicated Kimsufi server [Solved]

5 messages · Page 1 of 1 (latest)

narrow steppe
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Hi everyone, is this a good place to post a question and ask for help with my bare metal Kimsufi server?

Basically, I had this server for a few years, it always worked great and I was extremely happy with Kimsufi, being their customer for several years. However, some time ago, it went offline.
I managed to SSH into it a couple of times for a couple of minutes each time, and I could see the NIC getting reset every couple of seconds.

I did open a ticket, but the support have been mostly useless, they have been asking me to do stuff that is only available on OVH control panel, which I don't have, I only have the old and somewhat limited Kimsufi dashboard thing. They asked to enable a type of monitoring thing so they would be able to assist, an option that I don't have, and even the simple monitoring thing, Kimsufi itself disables it after a while because it spams their systems with messages.

When I try the rescue mode, I'm supposed to get an email with the credentials to SSH into it, it never comes...

So here I am, it's been a couple of months already and I'm still with no access to my server, being told by the support team to do things that don't exist and forced to pay to keep a server that doesn't work. I would like very much to at least be able to download an image of my server's disk, because I invested a lot of time in it's configuration.

All I need from Kimsufi/OVH is either an IP KVM or a working rescue mode from where I can at least try to debug and fix the issue!
And it would be nice to have the offline time (since September), to be given back to me in credits... That said, again, I would be more than thrilled to just be able to access it at all.

Any suggestion on how to proceed from here? Any help will be much appreciated!
Thank you so much for reading this and for your time!

narrow steppe
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I just managed to ssh into it and grab a bit of the dmesg log.

[ 5668.233574] e1000e 0000:01:00.0 eno0: NETDEV WATCHDOG: CPU: 3: transmit queue 0 timed out 5200 ms
[ 5668.235412] e1000e 0000:01:00.0 eno0: Reset adapter unexpectedly
[ 5670.150618] e1000e 0000:01:00.0 eno0: NIC Link is Up 100 Mbps Full Duplex, Flow Control: None
[ 5680.265754] e1000e 0000:01:00.0 eno0: NETDEV WATCHDOG: CPU: 3: transmit queue 0 timed out 5888 ms
[ 5680.265793] e1000e 0000:01:00.0 eno0: Reset adapter unexpectedly
[ 5682.086805] e1000e 0000:01:00.0 eno0: NIC Link is Up 100 Mbps Full Duplex, Flow Control: None
thorny dragon
narrow steppe
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hi all, just to let you know that it's sorted.

once again I had opened a ticket saying that I wasn't getting any email with the credentials for the rescue mode, as the information on the rescue mode boot option says.

it turns out, what the instructions meant, was that the credentials would be sent via a Kimsufi message on the Kimsufi Dashboard, hidden in something called email that you find when go to your account page.

I didn't even know that existed, since I never got a notification or email about it

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Issue with dedicated Kimsufi server [Solved]