Haven't gotten the download email yet

[median thicket]

I bought cider from taproom a few days ago and still haven't gotten the email to create my account and download cider. I sent out 2 emails to the support email and still have received nothing back.

[lavish herald]

Are you sure you typed in the correct email when purchasing?

[median thicket]

i’m 99% sure but it didn’t tell me the email it sent to after i bought it so had no way to check

[median thicket]

btw I still have my purchase id if that helps

[lavish herald]

ping support with that maybe

[median thicket]

is there a support role in the server or someone i can dm? the support email still hasn’t responded

[lavish herald]

damn, maybe staff members, I mean annoying elijah probably wont work but its been a while for you with no answers through official channels.

so I would find it justified.

[median thicket]

<@&875082121427955802> (closest role i could find) Anyone that can help me with this?

[warped latch]

can you try just punching in your email at Taproom and seeing if it asks you to purchase again?

If it does ask you to pay again you’ll need to annoy Elijah this is outside of my scope

[median thicket]

unless there was a typo when i bought it, it asks me to buy it again (again, couldn’t check for a typo after bc it didn’t show me the email it sent to)

[median thicket]

@torpid umbra sorry for the ping but i’m gonna need you for this. think you could find the email the link sent to from the purchase id?

[median thicket]

@torpid umbra apologies for bothering you again but its been almost 3 weeks with no replies from the support email(which for some reason i cant find anywhere other than after purchasing) and as far as ive been told, youre the only person who might be able to help. I have a screenshot of the post-purchase page, i have the purchase id if that does anything, if you can't find out what email the link was sent to then id like if i could get a refund so i can do it again properly