#Alex_15-connect

1 messages · Page 1 of 1 (latest)

wide cave
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Yes, I have followed everything outlined in the document

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And for the address, I did get a legitimate address from Australaia

novel thicket
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what's the account ID acct_xxx of the account?

wide cave
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acct_1LOITmRhxwdT1vxG

novel thicket
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you didn't use address_full_match for the line1 of the address

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And for the address, I did get a legitimate address from Australaia
that doesn't work for test mode, you have to use the magic address line1 value from the docs I linked and gave the example of

wide cave
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Oh, I didn't use that for canada and US address

novel thicket
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hi there! is that unexpected?

if the information you provide is not sufficient or we can't verify it then we need a document.

If it's testmode, make sure you use the testmode magic values from https://stripe.com/docs/connect/testing#identity-and-address-verification (like using 1/1/1901 as the DOB and address_full_match,San Francisco as an address) or the account can't be verified, which is likely the issue here.