Wizard-topups | Stripe Developers | Page 1

stuck swift Jul 21, 2022, 6:37 PM

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Hello! Starting up a thread for you

mighty sandal Jul 21, 2022, 6:42 PM

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hello!

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here are the ID's
acct_1Kycb7BvhXmww5Qk
acct_1KycbQIO3NwcHgkT

sturdy sorrel Jul 21, 2022, 6:49 PM

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Hi 👋 jumping in as my teammate needs to step away soon. Top ups are restricted to US accounts, but that doesn't appear to be a concern here. Can you elaborate on the behavior that these users are seeing?

mighty sandal Jul 21, 2022, 6:52 PM

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sure, They have been adding top-ups to test accounts periodically that were either 50k or 100k, but when they went to the test environment today the option was not there in test mode anymore. they were wondering if there was some kind of update to the dashboard, or if they got restricted. I wanted to see if they could get their limitation raised if that was the case

sturdy sorrel Jul 21, 2022, 7:03 PM

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Taking a look.

sturdy sorrel Jul 21, 2022, 7:21 PM

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I'm not seeing the option in my test account either, and have a teammate looking into this further.

sturdy sorrel Jul 21, 2022, 7:40 PM

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Thank you for your patience while we looked into this. I believe our Support team is going to be better suited to help address this, and recommend that you write into them:
https://support.stripe.com/?contact=true

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#Wizard-topups