stripe_connect_platform-account-bug | Stripe Developers | Page 1

grand kayak Jul 21, 2022, 4:08 PM

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Hello!

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Hmm that does sound odd

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Do you have a request ID that is stating the logo url is in testmode?

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Can you also provide the account ID for me to look at?

late juniper Jul 21, 2022, 4:09 PM

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which one

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platform or connected account?

grand kayak Jul 21, 2022, 4:09 PM

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Connected Account

late juniper Jul 21, 2022, 4:10 PM

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acct_1JOWhKGkntF0z1iA

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req_kuCwLwvJUCYJah

grand kayak Jul 21, 2022, 4:11 PM

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Thanks, give me a few mins to look

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Hmm okay so the file that is present in that request does look to be in testmode

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Can you provide the request ID when you attempt to fetch that file in testmode?

late juniper Jul 21, 2022, 4:14 PM

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one sec

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req_bVuosXBzu24aa9

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just made the request and got the error

grand kayak Jul 21, 2022, 4:16 PM

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That is a different file than the request above

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And that one is in livemode

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So it seems like you may just be mixing up file IDs?

late juniper Jul 21, 2022, 4:17 PM

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req_76RaWCklbWqv8d

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No.

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There is the request

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In the Account found via testmode key:
stripe_account.settings.branding.icon
"file_1LO1fKGkntF0z1iAfVb8P7Ov"

grand kayak Jul 21, 2022, 4:19 PM

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Yes, that file is in livemode. Your livemode request (req_kuCwLwvJUCYJah) is retrieving a file ID ending in heU which is a file in testmode.

late juniper Jul 21, 2022, 4:19 PM

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But we are getting the Account with a test key

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Then getting the file path with a test key

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Then getting the url with a test key

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Then getting an error that the file is in livemode?

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We aren't switching keys. Always using test mode key to get the Account and the File but getting an error that the file returned by Stripe is in a different livemode

grand kayak Jul 21, 2022, 4:21 PM

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Okay so yeah let's back up from the actual file retrieval then

late juniper Jul 21, 2022, 4:22 PM

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ok one sec

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i got the Account with a testmode key - are you with me?

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req_f8gXUVWF3E7epi

grand kayak Jul 21, 2022, 4:23 PM

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👍

late juniper Jul 21, 2022, 4:23 PM

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stripe_icon_file_id = stripe_account.settings.branding.icon
"file_1LO1fKGkntF0z1iAfVb8P7Ov"

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right?

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That is just on the Account object that was returned by Stripe yes?

grand kayak Jul 21, 2022, 4:24 PM

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Yep

late juniper Jul 21, 2022, 4:24 PM

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just set the testmode key again to be 100% sure

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stripe_icon_file_id = "file_1LO1fKGkntF0z1iAfVb8P7Ov"

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just confirming the value

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stripe_icon = Stripe::File.retrieve(stripe_icon_file_id, {stripe_account: stripe_user_id})

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About to make that API call

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3

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2

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1

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*** Stripe::InvalidRequestError Exception: No such file upload: 'file_1LO1fKGkntF0z1iAfVb8P7Ov'; a similar object exists in live mode, but a test mode key was used to make this request.

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WTF

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That there is the problem

grand kayak Jul 21, 2022, 4:26 PM

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Okay thanks for walking through it

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One sec

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And what happens when you retrieve that file ID with your live key?

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I think the idea here is that even though it was uploaded in test mode, the branding icon here would be used in both test and livemode

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So the file actually lives in livemode for retrieval.

late juniper Jul 21, 2022, 4:38 PM

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i think that did not work

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let's go through it

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But i think we get the inverse error. That's why i posted it. If it was all in livemode that woudl work.

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i think it is a legit bug

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one sec

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getting the account in livemode

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done

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req_xKpNNh4rPb3nz9

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getting the path

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stripe_icon_file_id = stripe_account.settings.branding.icon

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stripe_icon_file_id = stripe_account.settings.branding.icon
"file_1LO1fKGkntF0z1iAfVb8P7Ov"

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Now making the API call to get that

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stripe_icon = Stripe::File.retrieve(stripe_icon_file_id, {stripe_account: stripe_user_id})

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3

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2

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1

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wait that worked!

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hmmm. maybe because I am in the Oauth flow and in development so we are connecting to the account in development with testmode keys that something is glitching when I am switching to a live key just to get this file in the flow where I am using a ca_ test in Oauth. ?

grand kayak Jul 21, 2022, 4:46 PM

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Can you try retrieving file_1LO1fKGkntF0z1iAfVb8P7Ov with your live key?

late juniper Jul 21, 2022, 4:46 PM

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yes got it

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let me run the code in context. one sec

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yeah, in the context of the Oauth flow I am still getting the error. Hmmmm.

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req_q7SfxvAhWQTnGD

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I am forcing the key to best the live key before both API calls - to get the Account and then get the file. Not sure why we are getting that error still.

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Any ideas?

grand kayak Jul 21, 2022, 4:54 PM

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So that file was uploaded in testmode, then you retrieve the account in livemode which provides you a testmode file and you attempt to retrieve that file in livemode and it throws the above error?

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Do I have that right?

late juniper Jul 21, 2022, 4:55 PM

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because those files seem to "flow over" between modes, i'm not sure in which mode I actually uploaded the file.

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i uploaded it in one or the other, but now see it when I toggle in the dashboard either way

grand kayak Jul 21, 2022, 4:56 PM

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I'm just surprised you are seeing a testmode file returned from retrieving the account in livemode... 🤔

late juniper Jul 21, 2022, 4:56 PM

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then i retreive the account in livemode and I am provided with a file and i am unclear which mode it lives in but when I try to get it with the livemode key receive an error

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likely b/c the branding section of the dashboard is unusual in the things from one mode appear to flow over to the other.

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Anyway , is there a reliable way to get these images no matter if in livemode or test?

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I am going to add a hack to just switch keys and make the API call with the inverse key in a rescue block if the call fails.?

grand kayak Jul 21, 2022, 4:59 PM

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Yeah that is what I would recommend for now.

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I will file some feedback

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That we should be returning the file relevant to where it can be retrieved

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Or improving this so that you shouldn't have to switch keys

late juniper Jul 21, 2022, 5:01 PM

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OK, yeah hack seems to solve the issue. OK, thank you! 👍

#stripe_connect_platform-account-bug