#Williams27-klarna
minor sleet
Hi 👋 I'm not sure off-hand where Klarna pulls that information from, can you share the ID of a Payment Intent where you saw this behavior?
digital nimbus
In fact I have not yet received an order but I'm doing a trial until the checkout klarna, in fact it is the checkout klarna
minor sleet
Can you share an ID from your testing then?
digital nimbus
yes of course, but I did not place the order, I just stop at the checkout of klarna
pm_1LNwBYHRjlR9lIJEbCE4secq
ID: pm_1LNwBYHRjlR9lIJEbCE4secq
I found where the problem is with the address that appears instead of the company on klarna is here: <h1 id="feature-mobile-header__merchant-name" role="heading" aria-level="1" style="max-width: 100%; margin: -5px 0px -10px; padding: 1px 0px 4px; box-sizing: border-box; flex-shrink: 0; text-rendering: geometricprecision; -webkit-font-smoothing: antialiased; word-break: break-word; text-align: left; direction: ltr; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif; font-size: 27px; font-weight: 700; line-height: 30px; letter-spacing: 0.3px; color: rgb(255, 255, 255); text-size-adjust: none;">davilamorellshop@gmail</h1>
but I don't know where and how to change it...
minor sleet
Nor do we, because that is Klarna's page, but they should be retrieving that value from us somewhere, and that's what I'm trying to look into.
Apologies for the delay (server is busy today) but I'm pulling up those objects now.
Sorry, I'm just noticing some entries on these records and wanted to ask, are these sessions being created by a Shopify integration?
digital nimbus
yes but not an app, I didn't make it but a developer but since I paid this developer doesn't want to do anything even reply to my messages
minor sleet
I'm going to run some tests and see if I can confirm where Klarna is pulling the value for that field from.
digital nimbus
ok thanks, here is my website in case it could help you: https://www.kiidya.com/
waxen kite
Hi there, stepping in for toby as they needed to step away
Let me get caught up here
Ah okay this has to do with how you were onboarded to Klarna.
If you reach out to our Support team for this they should be able to update the DBA for you.
I unfortunately can't do so
digital nimbus
what is the DBA?
digital nimbus
yes but I have already modified it everywhere on my stripe but it does not change on klarna
waxen kite
Right
Because it has to do with the initial onboarding
You will need to get our Support team to update that
You can't update that from your end
digital nimbus
I contact them now