#elleschu-sepa
little thicket
hi there! Can you share your account id so that I can take a closer look? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123
what stripe duplicates are you referring to?
little thicket
hmmm, that'd odd, nothing is standing out to me, can you share a screenshot of what you're seeing when you open the payment link url?
orchid onyx
yes sure
orchid onyx
ID : in_1LKJjbL9NSQkHZNx012Xjs1H
sorry I was looking for everyting to provide you what you were asking 🙂
sullen bough
taking a look
sullen bough
I'm sorry I still haven't figured it out yet
one thing that is a bit confusing for me is that you are looking at the Invoice Hosted Page when the subscription is set to be collected automatically
any reasons why?
orchid onyx
hum not sure to understand. Bascically the flow is :
the customer subcsribes from webportal, for example 3D sescure fails and his subscriptionis set to incomplete or late and I have to go tos tripe to send him the payment link again so that he can achieve his payment and get the subscription
sullen bough
Oh I see the use case
you need to look at https://dashboard.stripe.com/settings/billing/invoice
is SEPA still enabled there?
you need to look at Payment methods and next to that there's a Manage button
sullen bough
let me know if you need any more help
orchid onyx
thanks alot
a lot *
and then I had my second question regarding merge 2 customers on stripe
for example I notice I have twice lara@test.io and I want to have all the payment in a unic place. How can I do
sullen bough
I'm not sure if this is possible or not, you'd have to write to support https://support.stripe.com/?contact=true and ask whether they have a way of doing it