TuanPham-connect | Stripe Developers | Page 1

spark dock Jul 20, 2022, 3:10 AM

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👋 Happy to help

trim crane Jul 20, 2022, 3:10 AM

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Hi river

spark dock Jul 20, 2022, 3:10 AM

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Can you share the connected account ID?

trim crane Jul 20, 2022, 3:11 AM

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sure

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acct_1LNCuV2VFoh0k6kt

spark dock Jul 20, 2022, 3:15 AM

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From the warning message, "identity document" is required to enable payout

trim crane Jul 20, 2022, 3:17 AM

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Let me explain more. I try to create with the provided information in your docs
https://stripe.com/docs/connect/required-verification-information#JP-full-company--card_payments|transfers
=> Can you check if which field is wrong ? Because, after click the submit button, It gives me the error wrong identify document but not show which one

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Is this error related to when add my bank to receive payouts

spark dock Jul 20, 2022, 3:25 AM

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Let me have a check, but it is likely that the relevant information is under Additional information on the representative section:

If Stripe is unable to verify the representative, you need to provide a scan of an ID document. This can be collected with the verification.document.front and verification.document.back arguments.

Identity verification documents must be issued in Japan and show the person’s residency status.

trim crane Jul 20, 2022, 3:27 AM

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so it is related to my platform settings, right ? I didn't see anything about the scan of an ID document.

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As I checked the doc (https://stripe.com/docs/connect/accounts), It says that accoutn type Standard , the identity information will be gathered by you guys => So, it is supposed to require the scan of an ID document in connection stripe web link , right ?

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Just take your time. I can wait

spark dock Jul 20, 2022, 3:38 AM

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The onboarding link will collect the relevant information. However, the verification result will come later and might have eventually failed validation and required more document. Platform will then generate a new onboarding account link to collect the new document.

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https://stripe.com/docs/connect/standard-accounts#handle-users

trim crane Jul 20, 2022, 3:41 AM

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hmm, let me try

spark dock Jul 20, 2022, 3:54 AM

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or you can login to the connected account, it'll prompt warning to continue verification:

trim crane Jul 20, 2022, 4:39 AM

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hmm, sorry for the waiting

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I just tried your first recommendation. => and I got this capabilities

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It told me to review the information one more time and after I resubmit,

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Everything seems alright but the card payments and transfers which I use the recommended test data are all pending

spark dock Jul 20, 2022, 4:43 AM

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It'll take some time for verification results to complete

trim crane Jul 20, 2022, 4:44 AM

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okay, can you tell me how long it should be ?

spark dock Jul 20, 2022, 5:01 AM

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It usually shouldn't be too long in test environment, but it varies in live environment. Did you use the test data here ? https://stripe.com/docs/connect/testing

trim crane Jul 20, 2022, 5:01 AM

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I mean, I just waited for more than 1 hour and it seems not good

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yes

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I just used the required field with test data

warm plover Jul 20, 2022, 5:08 AM

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👋 taking over river and gimme some times to catch up

trim crane Jul 20, 2022, 5:27 AM

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alright, take your time, orakaro 😃

trim crane Jul 20, 2022, 6:09 AM

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any updates, mate ?

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👀

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I just check my connect account again, and the fields card payments + transfer are both pending

warm plover Jul 20, 2022, 6:12 AM

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Hey sorry I am swinging around a few places. Getting back shortly. Just to confirm is this Standard Account in Test mode?

trim crane Jul 20, 2022, 6:12 AM

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yup

warm plover Jul 20, 2022, 6:12 AM

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I did create a Standard Account / Test mode before and it was quite constant after used the tested information provided

trim crane Jul 20, 2022, 6:13 AM

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hmm, I don't know why this happens . But I'm trying to create a Japanese Standard Account / Test Mode

warm plover Jul 20, 2022, 6:15 AM

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Can you try creating it again and provide its account id?

trim crane Jul 20, 2022, 6:15 AM

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okay

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please wait for me

trim crane Jul 20, 2022, 6:32 AM

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acct_1LNWH62EFO5a2emz

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This is the new one I just created

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and the fields Card payments , Transfers are both Pending

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but this is test mode, it is supposed not to be so long, right?

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damn, it works in just 3 minutes.

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I don't know why, but it is cool

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thanks, mate

warm plover Jul 20, 2022, 6:38 AM

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I didn't do anything, you just tried again 😇

trim crane Jul 20, 2022, 6:38 AM

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I still have a little confusion.

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This is when I tried again, but the accounts which I created ago are still pending these two fields.

warm plover Jul 20, 2022, 7:06 AM

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Well let's ignored that pending account

trim crane Jul 20, 2022, 7:10 AM

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hmm okay.

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thank you

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👏

trim crane Jul 20, 2022, 7:30 AM

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Hmm, I just figured out

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somehow, I got that error again

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acct_1LNWxa2U1qe0JrhU

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Can you take a look at it ?

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These two fields : card payments + transfers are still pending for more than 5 minutes

warm plover Jul 20, 2022, 7:45 AM

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Um I took a look but don't spot anything stand out

trim crane Jul 20, 2022, 7:47 AM

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It's so strange ...

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Is there any ways to speed up this verify for card payments + transfers ?

warm plover Jul 20, 2022, 7:48 AM

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You need to provide real information to activate a Standard connected account.

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To create test mode payouts for a Standard account, use any valid bank account details (for example, your own). Test mode payouts simulate a live payout but aren’t processed with the bank. Test mode Standard accounts always have payouts enabled, as long as valid external bank information and other relevant conditions are met, and never requires real identity verification.

trim crane Jul 20, 2022, 7:49 AM

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yup, I use the recommended test bank account

warm plover Jul 20, 2022, 7:49 AM

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The Doc implies that you would need real and valid information to create Standard Account, even in test mode

trim crane Jul 20, 2022, 7:49 AM

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it's just the same data which I just created succesfully ...

warm plover Jul 20, 2022, 7:51 AM

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I see...

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Each country has a different "compliance plan", so does Japan. I would reach out to Support and they might be able to clarify

trim crane Jul 20, 2022, 7:53 AM

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Hmm, I guess

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But because it is in test mode, I don't think it takes so long time to verify for test data ...

warm plover Jul 20, 2022, 7:59 AM

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It could takes time.. Just tried one myself and also is pending

trim crane Jul 20, 2022, 8:00 AM

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yup, I hope it will be faster

warm plover Jul 20, 2022, 8:03 AM

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Hey, I will be step down for the day. Feel free to ask in the channel if you have other question!

trim crane Jul 20, 2022, 8:05 AM

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Alright. Thank for your help

warm plover Jul 20, 2022, 8:05 AM

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good luck!

brave shadow Jul 21, 2022, 1:50 AM

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Hi @trim crane is this is the correct thread that you want to re-open?

trim crane Jul 21, 2022, 1:50 AM

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yup

brave shadow Jul 21, 2022, 1:50 AM

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Great, give me a sec to catch up

trim crane Jul 21, 2022, 1:51 AM

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alright, take your time

brave shadow Jul 21, 2022, 1:55 AM

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Thanks for the waiting. Did you use the real information (i.e., valid bank account) in the test standard account that you created?

trim crane Jul 21, 2022, 1:56 AM

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yup

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I see it says that i am in test mode , so I use it

brave shadow Jul 21, 2022, 1:56 AM

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can you share with me the account ID?

trim crane Jul 21, 2022, 1:56 AM

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sure

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acct_1LNWxa2U1qe0JrhU

brave shadow Jul 21, 2022, 2:01 AM

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When did you provide the information?

trim crane Jul 21, 2022, 2:01 AM

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At the same time , I created the account

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I mean, I just open Stripe connect link

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and register my account and input the data it requires

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Hmm, one more thing I want to mention is that when I use with the keys from old account, same input data in test mode , it works. But after, I change to use the key from this new account , it does not work as I expected . Is this related to account setting up ?

brave shadow Jul 21, 2022, 2:20 AM

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Sorry for the waiting, I'm still checking and will get back to you later

trim crane Jul 21, 2022, 2:21 AM

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yup, no worry , mate . I can wait

brave shadow Jul 21, 2022, 2:29 AM

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Can you reach out to Stripe support https://support.stripe.com/contact and ask them to help you with account verification?

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

trim crane Jul 21, 2022, 2:29 AM

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hmm, I think so

trim crane Jul 21, 2022, 3:19 AM

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hmm, can you keep this thread open for a while ? I just contact your support deparment but they just need more time to figure out what is going wrong

brave shadow Jul 21, 2022, 3:19 AM

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Sure I'll keep your thread open

#TuanPham-connect