franc82-si | Stripe Developers | Page 1

warm leaf Jul 18, 2022, 11:02 AM

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Looks like the customer wasn't able to complete 3D Secure authentication.

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they could try a different payment method or ask their bank what want wrong, it's really between the customer and their bank if they can't complete the 3D Secure challenge.

high osprey Jul 18, 2022, 11:04 AM

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thanks for getting back to me

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here is the payment method ID: pm_1LLOCtC9cm0szIxnpe1cggb5

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please could find out more about the actual error messages?

warm leaf Jul 18, 2022, 11:09 AM

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there is no other error message here, it's just a generic 3D Secure failure(a timeout).

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what did the customer say they saw/experienced?

high osprey Jul 18, 2022, 11:13 AM

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nothing specific, they're just complaining that the transaction is unsuccessful

warm leaf Jul 18, 2022, 11:14 AM

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then they could try a different payment method or ask their bank what went wrong

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on our side all we see is that the 3D Secure attempt timed out which might mean a problem with their bank, or that they never completed the 3D Secure challenge , we don't really know.

high osprey Jul 18, 2022, 11:29 AM

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ok thanks, I will inform the customer

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could you tell me if it was the 3D Secure v2?

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Ideally I wanted to recreate the issue on our test server

warm leaf Jul 18, 2022, 11:30 AM

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it was 3D Secure v2 yes

high osprey Jul 18, 2022, 11:30 AM

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and in that case, could you advise what test card I can use to recreate it?

warm leaf Jul 18, 2022, 11:30 AM

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there's no test card to simulate this sort of error

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4000008400001280 might work, not sure

#franc82-si