#shenba - connect

1 messages · Page 1 of 1 (latest)

wheat talon
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Hi there!

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How can I help you?

heavy birch
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Hi

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I have created the custom connect account

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but still is in Restricted status

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I have used Account create API and then Account onboarding API

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everything done

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still account status is Restricted

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kindly refer the above image

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there is no upload options for identity documents in the account onboarding process

wheat talon
heavy birch
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so as per your suggestion, we don't use account link API for the onboarding process.

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add those details via API manually instead of using account Link API

wheat talon
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You can definitely use account link. But if you want to automatically verify the account for testing purposes, use the test values mentioned in the link I shares.

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Can you share the account ID (acct_xxx)?

heavy birch
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acct_1LMnpNB6LCEGVDWf

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when we used Express connect everything worked fine. But the problem is in custom connect . Ref below image

wheat talon
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Thanks! Give me a few minutes to look into this.

heavy birch
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okay sure

wheat talon
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Oh I see! This account needs a bank account. This is part of the onboarding flow for Express accounts, however for custom accounts this is something you need to do on your end with the API.

heavy birch
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so based on the account onboarding response we have to call the bank_account Create API

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correct me if i'm wrong

simple cargo
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👋 I'm stepping in for @wheat talon

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yes that's an integration you need to build yourself with the external account bank API

heavy birch
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okay, thanks for the help @simple cargo @wheat talon will try and let you know