#pulse-chris - fees
minor turtle
I would recommend taking this question to our support team, they will be better versed on fees for specific charges https://support.stripe.com/?contact=true
cedar cypress
I don't need to know the fees, I need to know if the calculation is rounding up or down
minor turtle
Unfortunately I don't have insight in to that formula here. Our support team might not know either either off the top of their heads but they can escalate to a team that will have a better idea
minor turtle
As in you are unsure how to disburse them or count it somewhere else?
cedar cypress
I'm unsure how to calculate Stripe fees.
We allow our SaaS customers to "pass on fees"
so I need to know how to calculate partial pennies
that is us
that is stripe
minor turtle
That equation is the closest thing that we have in the public docs. Unfortunately I won't be able to get more insight in to how we calculate partial pennies internally but our support team on that page may be able to
minor turtle
Alternatively you can check the actual vs calculated fees and just make sure to correct for the penny in future payments. Or it may be possible to show the calculation and correct it in the UI if it is a bit off
cedar cypress
neither of those will, our customers hvae started to notice that our app and stripe show different amounts
I'm on chat with support. Thanks for the help.
minor turtle
That makes total sense, good luck getting clarity on this calculation.