MMWT - DNS resolution | Stripe Developers | Page 1

zealous pewter Jul 15, 2022, 4:54 PM

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HI 👋

main stream Jul 15, 2022, 4:54 PM

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I have merchant right now running into this issue

zealous pewter Jul 15, 2022, 4:55 PM

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Hi 👋
This is generally done on the wifi router itself

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either that or the device that host the PoS

main stream Jul 15, 2022, 4:57 PM

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So, I should have them go to the router and update DNS? A lot of people are non-technical and this is so hard for them to do.

Once they go to the router how is it done? Is it possible to share screenshots or wording that one might see to do this?

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Do they need to restart the router after>

zealous pewter Jul 15, 2022, 4:58 PM

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That is entirely dependent on the wifi router.

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Every manufacturer has their own custom Admin interface for their routers.

main stream Jul 15, 2022, 4:59 PM

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okay I will give it a try with this merchant and see what happens. Thanks

zealous pewter Jul 15, 2022, 5:00 PM

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Okay, If you run into more trouble feel free to come back and ask questions

main stream Jul 15, 2022, 5:31 PM

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The router the merchant has is not able to update DNS settings.
So, does that mean DNS has to be updateed on WisePOS E and Windows PC?

How do you update DNS on WisePOS E? I do not have one to go over or send exact steps to merchant

vale iris Jul 15, 2022, 5:31 PM

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Hello! Taking over and catching up...

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To clarify, the WisePOS E itself is showing a DNS resolution error?

main stream Jul 15, 2022, 5:32 PM

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yes it says failed for DNS resolution

vale iris Jul 15, 2022, 5:33 PM

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You can change the DNS settings on the WisePOS E itself in that case. First step is to access settings on the device: https://stripe.com/docs/terminal/payments/setup-reader/bbpos-wisepos-e#settings

main stream Jul 15, 2022, 5:34 PM

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So it is not needed to be updated on Windows PC?

vale iris Jul 15, 2022, 5:34 PM

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Then go to Network, tap on the (i) next to the connected network, and scroll to the bottom to add custom DNS settings.

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Only if the Windows PC is having DNS issues as well.

main stream Jul 15, 2022, 5:36 PM

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okay I will relay info to merchant and see how it goes

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thanks

vale iris Jul 15, 2022, 5:36 PM

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No problem!

main stream Jul 15, 2022, 5:37 PM

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Wen server driven for rest of the world?

#MMWT - DNS resolution