#hao-SetupIntents
spice pendant
Hi, @foggy berry starting a thread here. Please add any follow up messages here
Can you share the request id that failed? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
spice pendant
Thanks, taking a look here
foggy berry
We have similar issue in a different Stripe account. SetupIntents also fails, with a different error message. It would be great if you can also take a look at that
spice pendant
Can you confirm that you've enabled the correct payment methods in the Dashboard for both of those accounts in Live mode? https://dashboard.stripe.com/account/payments/settings
foggy berry
This is the settings page of the the second Stripe account.
What's /account/payments/settings?
Clicking on that https://dashboard.stripe.com/account/payments/settings redirect me to https://dashboard.stripe.com/settings/payments
Does that mean each Stripe connect has its own setting?
spice pendant
That is correct. With Standard Connect, https://stripe.com/docs/connect/platform-controls-for-standard-accounts there are settings to change this behavior.
spice pendant
Ah, I should have checked that before sending the doc.
For Custom, the Platform would control this setting.
foggy berry
So we should have those enabled
spice pendant
I do not think that PaymentMethod is disabled for the Connected Accounts. You'd go here https://dashboard.stripe.com/settings/payment_methods/connected_accounts to set them up.
foggy berry
spice pendant
From my investigation, it's not enabled. Maybe you're looking at the main account's settings.
spice pendant
So log in to the Platform Account
yeah, if you do not have an Admin access that link won't work.
foggy berry
Cool will respond in 40 minutes
spice pendant
https://dashboard.stripe.com/settings > PaymentMethods > Your connected accounts > Edit Settings
for you to pass along to the Admin to enable the PaymentMethods