edb - Custom Connect | Stripe Developers | Page 1

rugged heron Jul 14, 2022, 5:42 PM

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Hi 👋

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What is shown when you query the API for this custom account? Specifically what is in the requirements property?

austere mesa Jul 14, 2022, 5:48 PM

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Here is the payload I send to test:

stripe accounts create  \
  --country=MX \
  --type=custom \
  --email=test@user.com \
  --business-type=individual \
  -d "capabilities[card_payments][requested]"=true \
  -d "capabilities[transfers][requested]"=true \
  -d "tos_acceptance[ip]"=192.168.0.1 \
  -d "tos_acceptance[date]"=1657559541 \
  -d "business_profile[product_description]"="Example product description." \
  -d "business_profile[mcc]"=8299 \
  -d "external_account[object]"=bank_account \
  -d "external_account[country]"=MX \
  -d "external_account[currency]"=MXN \
  -d "external_account[account_number]"=000000001234567897 \
  -d "individual[email]"=test@user.com \
  -d "individual[first_name]"=John \
  -d "individual[last_name]"=Doe \
  -d "individual[id_number]"=000000000 \
  -d "individual[phone]"=+528180121234 \
  -d "individual[address][line1]"=address_full_match \
  -d "individual[address][city]"=Monterrey \
  -d "individual[address][state]"="Nuevo Leon" \
  -d "individual[address][postal_code]"=64780 \
  -d "individual[address][country]"=MX \
  -d "individual[dob][day]"=11 \
  -d "individual[dob][month]"=11 \
  -d "individual[dob][year]"=1988

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And when I retrieve the account details:

"dob": {
  "day": 11,
  "month": 11,
  "year": 1988
},
...
"requirements": {
  "alternatives": [],
  "current_deadline": null,
  "currently_due": [],
  "disabled_reason": null,
  "errors": [],
  "eventually_due": [],
  "past_due": [],
  "pending_verification": []
},

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and the status is verified

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Per the documentation, I would expect the account to remain unverified and I guess a new requirement would be added requesting identity documents to verify the user's details

rugged heron Jul 14, 2022, 5:57 PM

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These changes usually take a few minutes or so. Has this persisted with this account?

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What is the current status ?

austere mesa Jul 14, 2022, 6:03 PM

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I just retrieved the account details again and it's still the same. Looks like a bug to me

rugged heron Jul 14, 2022, 6:06 PM

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Do you have an Account ID I can check?

austere mesa Jul 14, 2022, 6:06 PM

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acct_1LLVuqDEw85cvrCd

rugged heron Jul 14, 2022, 6:11 PM

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thanks, looking

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Okay great. I don't see anything else incorrect here so I should be able to raise this internally.

austere mesa Jul 14, 2022, 6:13 PM

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Thanks. How can I get a follow-up from you guys?

rugged heron Jul 14, 2022, 6:19 PM

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You can write into Support (https://support.stripe.com) and include my screenname in the Subject line. I'll grab it and respond with what I get back from our team.

austere mesa Jul 14, 2022, 6:25 PM

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ok, thanks. How many business days should I wait before checking in?

rugged heron Jul 14, 2022, 6:26 PM

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You can send the email now and I'll reply letting you know I've got it. Then I'll respond with whatever I hear back.

austere mesa Jul 14, 2022, 6:26 PM

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great, thanks

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I have another question about the Fees I'm seeing on the dashboard. Shall I ask here or open another thread?

rugged heron Jul 14, 2022, 6:34 PM

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Unfortunately we know very little about fee structures on this server. We are focused on developers using our APIs. Writing in to Support on a separate ticket is the best way to get a discussion going on fees.

austere mesa Jul 14, 2022, 6:35 PM

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Ok, thanks. Appreciate your help 👍🏻 I’ve written in to support referencing your username so I await your update. Have a great day!

#edb - Custom Connect