#wendy-
normal nebula
Hi there 👋 I'm not sure I'm following the question.
Would you mind trying to clarify or elaborate?
narrow geyser
yes, i can
narrow geyser
so after cancel subscription call with prorated and invoice now then finalize the invoice, if i sent receipt out, it looks good.
but if we refund to customer and do a balance transaction calls, the receipt doesn't look too intuitive to customer and we don't want this email
brazen mountain
What purpose does the balance transaction call serve in this flow?
narrow geyser
to make the customer balance from -ve to $0
brazen mountain
Have you attempted using the API to manually send the invoice to the customer?
https://stripe.com/docs/api/invoices/send
narrow geyser
we call the finalize invoice endpoint
does this send endpoint actually email to customer in test mode?
brazen mountain
No we don't send emails in Test mode
narrow geyser
it doesn't help us then
we need to issue a refund call after this debit invoice sent
brazen mountain
To refund the customer balance?
brazen mountain
Okay so unfortunately I do not think we can configure the email receipt to not include the balance transaction details. I assume that is what you say the customer finds confusing.
brazen mountain
Unfortunately I don't think the Invoice will be able to capture the Refund object since that occurs outside of the Subscription/Invoice process.
for that level of customizations it may make the most sense to build your own invoice email template to send to the user.
narrow geyser
so, is there a way to maybe wait for stripe to email customer with the set of invoice/receipt before refund/balanceTx calls?
brazen mountain
wait for stripe to email customer
If you mean the automatic invoice email, yes this is possible.
narrow geyser
how do we know it's been emailed?
narrow geyser
ok thanks!