nickdnk-customer-refunds | Stripe Developers | Page 1

warm cypress Jul 14, 2022, 2:50 PM

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Hi there 👋 and where are you seeing this label?

unreal elk Jul 14, 2022, 2:50 PM

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On the dashboard

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right under the company name and business name, which I cannot post here

warm cypress Jul 14, 2022, 2:54 PM

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Ah, thank you for that clarification, we aren't as familiar with the dashboard or the labels it assigns to objects here, so I'll need some time to see if I can gather any insight.

unreal elk Jul 14, 2022, 2:55 PM

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I mark invoices as paid manually for this customer, so that might confuse the analysis

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ether way it's totally incorrect

warm cypress Jul 14, 2022, 3:25 PM

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Sorry, haven't been able to get to the bottom of how that label is generated yet.

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I'm likely going to need to capture your feedback on this and take it to our teams for further review offline.

unreal elk Jul 14, 2022, 3:35 PM

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Sure

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I can DM you a screenshot if you want

cunning isle Jul 14, 2022, 4:11 PM

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@unreal elk sorry for the delay, the server is busy right now. Can I ask you to just report that bug to our support team directly instead at https://support.stripe.com/contact

unreal elk Jul 14, 2022, 4:21 PM

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As I've mentioned before, I'd prefer not to interface with Stripe support directly unless I absolutely have to. If you want to fix the bug, here it is, otherwise I don't care much. This was more like an "FYI" thing.

cunning isle Jul 14, 2022, 4:24 PM

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Sounds good

unreal elk Jul 14, 2022, 4:24 PM

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I'm trying hard not to sound rude 😄

cunning isle Jul 14, 2022, 4:25 PM

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nah that's fair, I understand, I just can't commit for us to track every single thing you flag when the channel is busy but I made a note to look at it later

unreal elk Jul 14, 2022, 4:25 PM

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Reasonable

cunning isle Jul 14, 2022, 4:29 PM

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So I looked at that customer and it's the second customer with the most refunds

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So I'm confused

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ah wait no that view is wrong I think I found another bug

unreal elk Jul 14, 2022, 4:30 PM

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Ah yeah it actually does have 1 refund

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But... high refunds? Not really accurate. I guess that depends on definition

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I guess it's because it doesn't count any of the payments that were not via Stripe

cunning isle Jul 14, 2022, 4:31 PM

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yeah I think it's high in total amount

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not number of refunds

unreal elk Jul 14, 2022, 4:31 PM

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which does make sense

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The manual invoices

cunning isle Jul 14, 2022, 4:31 PM

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also you don't have many refunds so anyone with 1 refund has higher refund rates

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but still this is super poorly worded :p

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I'll flag internally!

unreal elk Jul 14, 2022, 4:31 PM

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I can't help it, I just don't refund 😄

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This is our platform account. We never refund practically

cunning isle Jul 14, 2022, 4:33 PM

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yeah makes sense and the Dashboard should likely handle this

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I'll file a jira internally, going to archive this thread :p

#nickdnk-customer-refunds