Kid-Connect | Stripe Developers | Page 1

robust swift Jul 14, 2022, 6:40 AM

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hi there! can you share a request / object id where it used to work and one where it's not working now?

placid nexus Jul 14, 2022, 6:41 AM

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Sure let me just get them now

hasty cargo Jul 14, 2022, 6:42 AM

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Here's one that worked;
req_CMKbkNnP3wrMmg

here's one that failed:
req_RP3HY4lhrMcpks

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^ these are logs Ids by the way

robust swift Jul 14, 2022, 6:47 AM

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alright gimme a while to look into this

placid nexus Jul 14, 2022, 6:47 AM

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Thanks man, appreciate the help we're honestly not sure whats going on re this so 🤞 you can unstuck us

meager plinth Jul 14, 2022, 6:53 AM

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👋 You mentioned this only happens when downgrade or cancel?

hasty cargo Jul 14, 2022, 6:56 AM

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yep! on cancel we're getting this error:
though we are also using the release schedule api. Here's our log Id: req_Tv1pXwdwRW31FP

meager plinth Jul 14, 2022, 6:57 AM

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That's a different error and I think it's clear that you would need to update the Subscription Schedule instead

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(I am still looking on the destination charges xxx error)

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req_RP3HY4lhrMcpks I agree that this is weird, since the Subscription sub_1LLKJ8E91MHwtTCLUGLj5MyB indeed created with on_behalf_of

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I will open an investigation but can you also write into Support and then tell me the used email? It would be easier for log

placid nexus Jul 14, 2022, 7:04 AM

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You mean you want me to open a support chat?

robust swift Jul 14, 2022, 7:05 AM

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sorry, to clarify, what orakaro meant is to write in to us using https://support.stripe.com/contact/email

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let us know once that is done so that we can find the ticket

hasty cargo Jul 14, 2022, 7:07 AM

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meager plinth That's a different error and I think it's clear that you would need to update th...

So just to clarify on this, we are using the .net SDK and used the _stripeSubscriptionScheduleService.ReleaseAsync method, but in the stripe logs, it gave that cancellation error message.

placid nexus Jul 14, 2022, 7:08 AM

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I will create this support ticket now

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Hey @robust swift @meager plinth ticket created. I @ both of your names in the question title

meager plinth Jul 14, 2022, 7:16 AM

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I saw the ticket

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@placid nexus Let me ask something

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Here's one that worked;
req_CMKbkNnP3wrMmg

here's one that failed:
req_RP3HY4lhrMcpks
^ these are logs Ids by the way
I checked these 3 requests, confirmed one works and one doesn't, but they are different call. req_CMKbkNnP3wrMmg is to release a Subscription Schedule and req_RP3HY4lhrMcpks is to update a Subscription Schedule

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Do you have other update Subscription Schedule request that worked in more than 6 hours before?

placid nexus Jul 14, 2022, 7:18 AM

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👀 looking to see if we can find now

hasty cargo Jul 14, 2022, 7:26 AM

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Yep! Here's one that worked
req_gwnwNheVLpohMb

meager plinth Jul 14, 2022, 7:28 AM

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Awesome, thanks, let me TAL

placid nexus Jul 14, 2022, 7:29 AM

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Is there a way we can see a log of edits to our platform account to see if any account settings were changed on our side that I can look into?

meager plinth Jul 14, 2022, 7:33 AM

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No need at this moment.

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It looks like something changes and we will investigate it. However I think I have a parameter to unblock you

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https://stripe.com/docs/api/subscription_schedules/update#update_subscription_schedule-phases-on_behalf_of

Stripe API reference – Update a schedule – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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When you do the Subscription Schedule downgrade/cancel, can you pass this on_behalf_of inside each phase? specifying the destination account

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I just reproduced your error on my end and can unblock by this parameter

placid nexus Jul 14, 2022, 7:39 AM

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So just to confirm we can add a on_behalf_of inside the phase?

meager plinth Jul 14, 2022, 7:43 AM

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Yes!

placid nexus Jul 14, 2022, 7:47 AM

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Ok will check this and report back

placid nexus Jul 14, 2022, 8:20 AM

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We will need to defer this until tomorrow as it's getting quite late in our time zone, is it possible for us to follow up on this on the Stripe ticket?

meager plinth Jul 14, 2022, 8:24 AM

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Sure, let's continue on the ticket!

#Kid-Connect