omidroostaeifarsi-charge-connect-account | Stripe Developers | Page 1

sweet pendant Jul 12, 2022, 7:46 PM

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Hello 👋
What flow/API are you using? Do you have a request ID I can look into?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

lucid pecan Jul 12, 2022, 7:56 PM

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hello, I have requested id

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Please wait a moment

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req_gIPAhqrZh7imkJ

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I use this method for charge connect account

https://stripe.com/docs/connect/account-debits

sweet pendant Jul 12, 2022, 8:09 PM

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huh interesting, have you been able to create debit on this account before?

lucid pecan Jul 12, 2022, 8:10 PM

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No, we have just implemented this service

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I brought this up before and one of your colleagues said I should call support, I told the account manager and they called and they said it needs to be looked into with the developers.

sweet pendant Jul 12, 2022, 8:12 PM

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That is weird. My apologies for the confusion.
can you share your account ID?

lucid pecan Jul 12, 2022, 8:13 PM

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platform account or connect account is?

sweet pendant Jul 12, 2022, 8:14 PM

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platform account ID

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oh nvm

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I can pull it from the request ID

lucid pecan Jul 12, 2022, 8:15 PM

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haven't platform account id,

sweet pendant Jul 12, 2022, 8:30 PM

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Apologies for the delay as well as the back and forth.

It seems like the debit is failing because it's not allowed on the connected account. I'm not sure why it isn't allowed. I'm still looking into it.

lucid pecan Jul 12, 2022, 8:31 PM

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ok, np
thanks

sweet pendant Jul 12, 2022, 8:35 PM

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In the meantime, can you confirm who your account manager is?

lucid pecan Jul 12, 2022, 8:37 PM

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yeah

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What do you need to know?

sweet pendant Jul 12, 2022, 8:38 PM

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Just their name

lucid pecan Jul 12, 2022, 8:38 PM

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account for Meemup Inc.

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Mohammad Fazeli

sweet pendant Jul 12, 2022, 8:40 PM

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I told the account manager and they called and they said it needs to be looked into with the developers.
Mohammad Fazeli is the account manager you called? Are they your Stripe Point of contact?

lucid pecan Jul 12, 2022, 8:43 PM

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Mohammad is the account owner and has spoken to support himself

sweet pendant Jul 12, 2022, 8:45 PM

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and support told them to check in with the developers over on discord?

Apologies for asking too many questions about this but we want to make sure we provide great support experience and redirecting to different mediums isn't great.

lucid pecan Jul 12, 2022, 8:46 PM

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yeah, support tell him , the issue on developers sides

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yesterday I question same problem in here and your someone colleague tell me to call supports , when account owner told to support, they said all settings is enabled for debiting the accounts, and check with developer s

sweet pendant Jul 12, 2022, 8:56 PM

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I see. I'm not seeing anything wrong with the API request. It seems like the connected account needs to verify tax information.

Our support team should be able to help with that as our team on discord works with developers regarding API related questions.

https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Again my sincere apologies for the delay as well as the inconvenience

lucid pecan Jul 12, 2022, 9:00 PM

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Oh, so I have to tell the account owner that this will be resolved through the account panel and settings

#omidroostaeifarsi-charge-connect-account