stripe_connect_platform-subscription | Stripe Developers | Page 1

fossil beacon Jul 12, 2022, 4:38 PM

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Hi, do you have an example request I can look at?

sinful knoll Jul 12, 2022, 4:39 PM

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holy crap. really bad

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So basically we increased the price and wanted them to be charged on their next scheduled billing cycle and totally NOT TODAY!!!!!!! We just charged 200 people right now!!!!!!!

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Every payment in my account that occurred in the last 20 minutes.

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You can look at any of them

fossil beacon Jul 12, 2022, 4:41 PM

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Again, can you share one of the requests? I don't have your account on hand

sinful knoll Jul 12, 2022, 4:41 PM

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here is 1 of like 200
req_lEuEIpqgLtiP5b

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req_oxOt9vyi2ppup1

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req_ftVmJpVLFGo2ic

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req_VYJ6em8ouDvryK

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req_8lIvauiy9Wq7Z9

fossil beacon Jul 12, 2022, 4:44 PM

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yup i'm looking - give me a minute

sinful knoll Jul 12, 2022, 4:44 PM

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etc.

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Anyway to reverse all of those?

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And refund.

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And then set them all up to pay on the next scheduled billing cycle?

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I tested this all day yesterday. Everyone I tested was set up to be charged on the next scheduled billing.

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😦

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Then we ran the code and charged everyone today and worse yet, we didn't prorate so it was the full charge. 😦

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I thought per your docs that when you set proration_behavior: 'none' that it upgrades without charging them. 😦

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And they will just pay the new price on the next billing cycle. Eeek!!!!!!

fossil beacon Jul 12, 2022, 4:47 PM

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Ah I see why the billing cycle reset now - just looking at one of the examples it's because you migrated from an annual price to a monthly one

sinful knoll Jul 12, 2022, 4:48 PM

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No that might be an error. That should not be the case.

fossil beacon Jul 12, 2022, 4:48 PM

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Which we call out as being one of the conditions that would immediately trigger a billing cycle anchor reset https://stripe.com/docs/api/subscriptions/update

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I'm looking at subscription sub_JaVJT5BTGHhOzW

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Which moved from pl_1CfTSGHnzkM7EAuHjtLdPcyx (annual) to price_1LKki9HnzkM7EAuHz3jeisPQ (monthly)

sinful knoll Jul 12, 2022, 4:49 PM

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?

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fug

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that is wrong

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so bad

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Hmmm

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It is possible we have something in our db where I got all the people on monthly plans but they weren't really on monthly plans or annual plans and they weren't really on annual plans.

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Is there a way to refund all those charges?

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I need to take 3 minutes and walk away and will be right back.

fossil beacon Jul 12, 2022, 4:52 PM

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You can definitely refund those charges - but that would be on you to identify everything that needs to be refunded and write a script that refunds each of them

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and yeah, something seems to be off - in the same subscription I shared earlier you can see it actually had two update requests.

req_hL4vaba6Y24QME (migrated from annual -> monthly price)
req_MkqlaRzZoNZqJE (migration from the new monthly price -> new annual price)

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