#Dethsesh - Checkout

1 messages · Page 1 of 1 (latest)

serene marsh
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HI 👋

next jay
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hello

serene marsh
next jay
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Status
400 ERR
ID
req_caitII7Wk7wcU8

serene marsh
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Thanks, looking

next jay
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ty

serene marsh
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Okay that is....interesting. I'm reaching out to some colleagues because it's a little busy here.

next jay
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okay thanks

serene marsh
next jay
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yes

serene marsh
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And the Price ID conference-aug-22, that corresponds to a Pay what you want

next jay
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yes

serene marsh
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Okay, just gathering the info to help try and track this down.

serene marsh
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For context, the us_bank_account Payment Method in Checkout makes use of our Financial Connections infrastructure under the hood.
https://stripe.com/docs/financial-connections

This is pretty new functionality but it definitely should work as you expect it. We are looking internally to see what/where the error is occurring.

next jay
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ok thank you. Everything seemed to work in test fine, after switching to live api keys this seemed to happen

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This may be helpful: ID
req_KgmT0ifUoZjmhv

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it is showing "amount_subtotal": 5000, "amount_total": 5000,

serene marsh
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Yeah, I found that one

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But you're saying you tested this exact process and were successful in Test mode?

next jay
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yes

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I do not know where $50 would come from, this is not in my code at all

# 
        {
            Price = "conference-aug-22",
            Quantity = 1,
        },```
serene marsh
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Perfect, thanks. I have provided this info to the team reviewing this.

next jay
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I am not sure it's related to us_bank_account as I ran another test with PaymentMethod card and got the same result with the $50

serene marsh
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Okay, I think that is a separate issue that I will also raise internally.

next jay
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yea there does seem to be an issue related to customer chooses price as well. I created another product, and suggested a price, and I am unable to type in a price other than the suggested price. it changes my input back to the suggested price

serene marsh
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And all of this is with Checkout?

next jay
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yea

serene marsh
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Okay great. I will file this internally

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Do you have a request ID for that specific Checkout Session?

next jay
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ID
req_FweGJ9CgRXRrEx

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there was no error, but it wouldn't let me change the price to anything and would just set it back to 6,000

serene marsh
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Okay that request edited the Price object. Can you share the Checkout Session where you were tying to change the price?

next jay
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I will do the test again

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ID
req_rSCvvJeltSEU4a

req_VdVPQ56tBgBYwZ

req_6KEZX50a20oTBZ

req_yLaTIJF0tWdelA

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are the 4 IDs I got

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when I set suggested price to 6,000 and customer sets price

serene marsh
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Great, thanks. These details help us track down what is causing these errors.

next jay
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np

serene marsh
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I need to step away but I will be raising all these issues using the details you provided. If you want to receive more follow up communications please write in to Support https://support.stripe.com/contact/email and mention my screen name. along with the issue(s) you are experiencing That way I can find the email and make sure I get back to you with updates regarding these issues.

If you have other questions my colleague @hardy tulip will be happy to help

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

next jay
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ok thank you, I have sent a request into support