#Markan97 - Subscriptions

1 messages · Page 1 of 1 (latest)

sudden zodiac
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HI 👋

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Can you describe why you are using the trial period functionality in this way? Subscriptions already bill upfront. What is the use case for billing an additional month in advance?

amber surge
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How do you think subscriptions are already billed in advance?
It is a startup that wanted to raise funds before starting to offer its products. There were three types of subscriptions: 3, 6 and 12 months.For example, if I take 3 months, it counts from the moment I took it. And in the story with Support at Stripe, they told me that this is one of their current solutions

sudden zodiac
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How do you think subscriptions are already billed in advance
Subscriptions (except for metered ones) bill up front, but not in advance. So if you sign up for an annual subscription from my shop, it will bill you immediately rather than at the end of a year.

amber surge
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Yes, I understand that. I needed it before the services started.

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But now the problem is when I want to change the plan because the next invoice after the trial period is calculated for the plan changes.

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And the change of plans should be after the current subscription plan.

sudden zodiac
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Okay so the issue occurs when you are updating the subscription? What about the changes is the exact problem?

amber surge
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give me a sec.

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For example, a user purchased a subscription that is $1800.
The money he paid for the subscription when I entered his trial period was transferred to his credit balance.
The scenario where he takes on his profile and changes the subscription plan which is 3600$ 1st. in September, when he actually paid $1,800 for the first one, he is charged a fee for this more expensive subscription. And that should be from his next payment, to be exact, when 3 months from the 1st have ended. September

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My goal is to get around that difference on September 1st and have plan changes count from the next payment anchor

sudden zodiac
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My goal is to get around that difference on September 1st and have plan changes count from the next payment anchor
I'm sorry I'm still not clear on exactly what the problem is here. Are you saying they should not be charged the $3,600 with the $1,800 credit? If you need to change the billing cycle in which the funds are applied have you tried moving the billing_cycle_anchor?
https://stripe.com/docs/billing/subscriptions/billing-cycle

Subscriptions are billed on a cycle, learn how to set the billing date.

amber surge
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No, that's not a problem. They should definitely be charged $0 on this invoice. I think the only solution is to ban them from changing their plans until the services start. Then the trial period will pass and this problem will not occur.

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Thank you for your assistance.