Fraser-webhook | Stripe Developers | Page 1

dry basalt Jul 11, 2022, 1:40 PM

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Hi 👋 did your hosting provider mention what they were hoping to get out of that? I'm asking because our webhook events can be generated from multiple servers.

balmy relic Jul 11, 2022, 1:45 PM

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Hi, We have a number of WooCommerse websites each using Stripe as the payment method, around the start of the month we started to see the web-hooks time out, it is affecting a number of websites all on our UKFast / ANS server and to be honest we are struggling to get to the bottom of it.

"Could Stripe perform a curl from their systems to ensure that they can connect from their servers to ours?

Could you perhaps ask Stripe to run a curl connection to https://www.conquerlakedistrict.co.uk/?wc-api=wc_stripe ?"

This is what they are looking for, as I say we are really struggling to see what has caused this - it affects different versions of WooCommerce & of the Stripe Plugin. We spun up a clean install and had the same issue - its driving my devs nuts!

dry basalt Jul 11, 2022, 1:46 PM

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Can you share the ID of a specific event that failed to be delivered?

balmy relic Jul 11, 2022, 1:47 PM

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Let me get that from the devs

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Can I send it via DM or is it ok to post here?

dry basalt Jul 11, 2022, 1:54 PM

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It's okay to post here.

balmy relic Jul 11, 2022, 1:54 PM

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po_1LI2ZkJFvvfjn2tlKxMWzI9H

dry basalt Jul 11, 2022, 1:55 PM

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That's the ID of a Payout object. Event IDs would start with evt_.

balmy relic Jul 11, 2022, 1:55 PM

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payout.paid

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is that it

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evt_1LIpCbJFvvfjn2tlUx8Zsbeu

dry basalt Jul 11, 2022, 1:57 PM

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Thank you

balmy relic Jul 11, 2022, 1:57 PM

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Sorry not a dev 🙂

dry basalt Jul 11, 2022, 2:13 PM

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No worries! Apologies for the delay though, looking into a couple threads simultaneously.

balmy relic Jul 11, 2022, 2:17 PM

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Cool its a busy channel

dry basalt Jul 11, 2022, 2:32 PM

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I'm looking at the webhook conversations for that event, and for all the ones that I've pulled up so far I'm seeing the same behavior. I'm seeing that we encountered a timeout while trying to establish a connection to the specified endpoint.

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And it looks like the errors started on June 29th.

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Has your hosting partner already confirmed that they're not blocking the IPs that our events are being sent from? They can be found here:
https://stripe.com/docs/ips#webhook-notifications

Domains and IP Addresses

Ensure your integration is always communicating with Stripe.

balmy relic Jul 11, 2022, 2:42 PM

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I have been through the firewall myself and added them into the whitelist of our staff IP addresses which have the highest priority so as far as the hosting company is concerned they have unrestricted access to our servers and in particular ports 80 and 443.

We just don't know where else to look.

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tight sun Jul 11, 2022, 2:48 PM

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Hey quick heads up that toby is stepping out, I am getting caught up on this thread and can help in a minute

balmy relic Jul 11, 2022, 2:48 PM

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No worries thanks 🙂

tight sun Jul 11, 2022, 2:50 PM

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Have you or your hosting provider been able to check your networking logs to see if you got anything on your side when we tried to send you these events?

balmy relic Jul 11, 2022, 2:56 PM

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I suspect we will need to run a test - I have reached out to ANS and hopefully will have a result shortly.

tight sun Jul 11, 2022, 3:01 PM

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Gotcha, yeah these things can be a real pain to troubelshoot. So many little things can just wake up one day and decide to block normal traffic

balmy relic Jul 11, 2022, 3:02 PM

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Tell me about it, there is just no making sense of this and I am starting to go round in circles

balmy relic Jul 11, 2022, 4:04 PM

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I think we may have got to the bottom of things - one of our servers was hit by a attack to guess the three numbers on the back of credit cards on the 28th - the hosting company blocked a number of IP's that were hitting the server this included four from Stripe - I found this this morning and removed them, and whitelisted all yours the. The rest of the issue was due to Stripe knocking off the web hooks in the clients accounts which we don't have access to - long story short we re-enabled Conquer lakes and it looks like it is working, but I will check again in the morning.

Thanks for you help 🙂

#Fraser-webhook