#Irish-webhooks
hybrid ivy
Hey, sounds like we're unable to reach your webhook endpoint. Can you share your Stripe account ID?
hybrid ivy
Yeah we're timing out trying to reach your endpoint. See this example event: https://dashboard.stripe.com/events/evt_1LItpIInOIyVu4Wr3NNuOP7K
Something is preventing us communicating with your endpoint/server: https://dashboard.stripe.com/webhooks/we_1LI7bHInOIyVu4WrwKgVxe0r
As per: https://site-admin.stripe.com/docs/webhooks/best-practices#retry-logic
We'll try X amount of times over a period of time, and ultimately disable the webhook if there's no successful response
forest nebula
yes okay. will it be a big impact of not having webhook notifications?
hybrid ivy
Generally yes. But it depends on what you're relying on them for
forest nebula
hmm okay got it I will try to select just a few for now..
hybrid ivy
What do you mean?
forest nebula
to select few events
hybrid ivy
That webhook is only configured to listen for 2 events: customer.created, customer.updated
forest nebula
cause last time I selected all events
hybrid ivy
That's not the issue
forest nebula
oh okay
could you please explain the issue and what I need to do on my end
we connected this into expandi
you think it maybe the case>
?
hybrid ivy
The issue is we can't reach your endpoint. You need to figure out why
- Is the domain correct?
- Is it configured to handle a POST request?
- Perhaps your server is blocking our IPs: https://stripe.com/docs/ips#webhook-notifications
I've no idea what that is
forest nebula
it is an app.. we had them connected this stripe account into that account to accept payments. Does other app may affect this?
or just the list you sent above
hybrid ivy
it is an app.. we had them connected this stripe account into that account to ac...
Which other app?
forest nebula
hybrid ivy
No, the domain of the webhook: https://dashboard.stripe.com/webhooks/we_1LI7bHInOIyVu4WrwKgVxe0r
forest nebula
Which other app?
Expandi.io, we integrated it into that platform to accept Stripe payments. They asked us for the webhook url
forest nebula
No, the domain of the webhook: https://dashboard.stripe.com/webhooks/we_1LI7bHIn...
where can I find that? is the endpoint url different from the domain you are referring to?
hybrid ivy
This URL: https://api.liaufa.com/api/v1/resellers/webhooks/202/
That's the URL/endpoint we're trying to send events to, but we're not able to reach it
forest nebula
oh okay.. hmm not sure how it was created as it was already there when I manage the account. Do you think I can create another one? But I am not sure where can I get that endpoint url
hybrid ivy
Yes, you can have multiple webhooks
forest nebula
where can I get the endpoint url to put in there?
hybrid ivy
That's generally something you'd build and host yourself. Give a good overview: https://stripe.com/docs/webhooks
forest nebula
is there a site I need to go to to paste that code?
I am not familiar on that
Step 2: Create a webhook endpoint
Set up an HTTP endpoint on your local machine that can accept unauthenticated webhook requests with a POST method. For example, this route in Flask is a map to a Python webhook function:
@app.route('/stripe_webhooks', methods=['POST'])
def webhook():
stripe_payload = request.json
hybrid ivy
That's not how they work unfortunately. Webhooks are a pretty technical concept and require some technical understanding
What is it you're trying to do with webhooks?
forest nebula
we need to accept payments / integrate it into expandi.io
hybrid ivy
I'm not familiar with that, but if you have no technical expertise I'd recommend looking at a no-code solution like Zapier
(not sure if that integrates with Expandi.io, but it works with our events)
hybrid ivy
You really need to speak to them tbh
forest nebula
they provided that webhook url oh okay now I got it
will let them know that the url they provided isn't accepting events
thank you! 🙂
hybrid ivy
np!