#Alex Rodriguez-Express Onboarding
hollow canopy
👋 happy to help
would you be able to provide some request ids I could check? https://support.stripe.com/questions/finding-the-id-for-an-api-request
or event ids evt_xxx
torpid nest
this happens with all of them actually, as long as it is test mode
hollow canopy
I would still need an example to be able to look at it
torpid nest
ok let me check
ok this is the account I just created on test mode acct_1LKIlBQ1YtBJozOW
notice there is no email, I didn't provide any at initial call, but Stripe onboarding didn't provide a way to input one either (only after first page, when filling in personal data)
let me look for the request id
https://dashboard.stripe.com/acct_1LKIlBQ1YtBJozOW/test/events/evt_1LKJ5NQ1YtBJozOW43rnGYkU this is one of the last events that we received about that account (no email)
hollow canopy
I'll try to look at it
torpid nest
req_KPUnzuB0TYDFEX
this is the request that originated it
notice we don't provide email, but Stripe onboarding doesn't let me fill an email either:
hollow canopy
ok and this is only happening in test mode?
torpid nest
yes
on prod email can be provided, and we do get it back on account.updated webhook
I meant event
but not in test mode
this is not good for us, as we use the provided email to send some email to the connected account about account activation etc
hollow canopy
I understand
but as stated under the Email field, Email is not needed in test mode
I know it's not the best thing, but could you try to enable the field in the devtools and see if that enables you to save the email?
torpid nest
well I understand but for us, there is a clear difference between test and prod mode
for you to understand, this is not just a matter of the field being disabled
if we do provide the email, then that field becomes enabled, and prefilled with the email we provide. But if the tester provides a different email, this different email never reaches the account.updated event
we always get back the email we sent to the initial post request
(this is not true in prod)
hollow canopy
I just checked this field is set to readonly not just disabled in test mode
I'm trying to see whether there's a workaround
torpid nest
ok thanks
I would like to know the reason for this divergence, because there must be one reason, otherwise I don't see why this should be that different in prod and test mode
torpid nest
thanks
hollow canopy
honestly I didn't get any unblocking answer for you
my best advice is to contact support https://support.stripe.com/?contact=true and ask them to raise the issue for the appropriate team
maybe there's something we're missing
torpid nest
ok yes I think I'll do that