yousssef11923-payments

[rich abyss]

👋 happy to help

could you please share a request id?

[little thunder]

yes where do i give you that

[rich abyss]

here's how you can find one https://support.stripe.com/questions/finding-the-id-for-an-api-request

here

[little thunder]

thank you

im having trouble finding it

[rich abyss]

what's your account id?

[little thunder]

acct_1KwY2oGrWMCmpZ1o

lmk when youve received it :))

thank you for your quick response and help

[rich abyss]

I'm taking a look

[little thunder]

thank you

[rich abyss]

I can see that the payments are showing correctly on your dashboard

could you please try to login to your dashboard in an incognito page?

[little thunder]

what does it say on your end

how many customers

and how much gross for today

[rich abyss]

can't give you this information here

if you want to know more about this you can contact support https://support.stripe.com/?contact=true

[little thunder]

its still not showing up in incognito

it says i have zero

when there has been 5 customers that have purchased today

its okay no need but my account keeps doing this

this is what shows up

the payements are in my customer list

but when i go to my laptop, incognito, etc. is says the same

[rich abyss]

I recommend you contact support they will be able to help

[little thunder]

i did they didnt help

[rich abyss]

what did they say?

[little thunder]

and now on this page it says the payments are zero on one page but successful on the other page

[rich abyss]

oh now I see what you mean

[little thunder]

ya

idk whats going on

i havent even touched it

[rich abyss]

this report reflects your balance

there are two states, available and pending balances

the 0 amount is the available

[little thunder]

that never happened before tho

[rich abyss]

the data could take some time to show

[little thunder]

the transaction always just show up

but why the lag all the sudden from the payment?

it never did that before

its always instant

[rich abyss]

I'm checking

[little thunder]

thank you

ill be here

and it says payment 0? its really weird

im just worried because i have advertisements running i could a lot of money if this conintues and the paymens arent actully going through :///

[rich abyss]

the payments are going through, if there is an issue it would only be related to the report

[little thunder]

ok

what did you see when you were looking in there brother

[rich abyss]

first please don't address me as brother, second I'm still looking into this

[little thunder]

ok thank you

ok now it says this, just giving you an update on what i see on my end

[rich abyss]

I can't find anything from my end, I'd really recommend you contact support again https://support.stripe.com/?contact=true and ask them to investigate from their end

[little thunder]

so it looks fine from your edn

*end

[rich abyss]

it looks the same way you're seeing it

which for me is normal

[little thunder]

so there will be lags at times

and thats normal

is what your saying basically

alright thanks for your help

[rich abyss]

we here in this channel are more experienced in API integrations rather than what happens on your dashboard

again I'd have to recommend you contacting support