Gabriel-moving-country

[random lance]

Hi there. When you say "members" do you mean customers?

[tall quartz]

Sorry and thank you

And yes customers

We are currently in USA and planing to make a move to another country so when we transfer the addresses we were wondering if stripe would automatically transfer the customers or what’s the steps necessary to do? Thanks

[random lance]

Gotcha, so you likely will want to look into a customer copy: https://support.stripe.com/questions/data-that-can-be-copied-between-stripe-accounts. You would reach out to our Support team (https://support.stripe.com/contact/login) about this.

[tall quartz]

I will look into this, but it’s possible then, correct?

[random lance]

Yes it is possible for us to copy your customers from one account to another

[tall quartz]

Thank you I will check that out thank you for the information

[random lance]

👍

[tall quartz]

Last question

Can active subscription be copied?

[random lance]

No

You would need to recreate Subscriptions

[tall quartz]

Also, Is subscriber id retained?

[random lance]

The customer ID is the same, yes.

[tall quartz]

Thanks, that will do if I have more questions I’ll get back to you

To recreate the new subscription it would have to be like it’s a new account? How that would work?

[covert storm]

https://stripe.com/docs/billing/subscriptions/migrate-subscriptions would be a good reference

[tall quartz]

So it’s possible but it’s not automatically? We would have to go through those steps to be able to manage it

[covert storm]

correct you need to write code to move all the subscriptions

[tall quartz]

Okay, makes sense. Thanks. Will pass that to my boss, internal transfers need to write a code to move subscriptions

Thanks for the help

After reading about it I got a little confused, is this for people that don’t use stripe or that also works if you have stripe as payment

[tall quartz]

Okay let me ask this to make sure. We use upgraded chat and inside upgrade chat we have stripe. So they have to write the code or us?

[covert storm]

If you are not a developer writing your own code then yes

Sorry this Discord server is for developers that ask questions about their own code. So if you use a third-party then you need to talk to them directly for help

[tall quartz]

Thanks for your help and I will provide that information