Thomas C.-failed-charge | Stripe Developers | Page 1

iron bridge Jul 7, 2022, 9:34 PM

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Hi there. How can we help?

frank summit Jul 7, 2022, 9:34 PM

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Hi i have this error

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Your account cannot currently make charges. To find out why charge creation is currently disabled, look at the requirements.disabled_reason property on this account

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You have a idea ?

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I am in test mode

iron bridge Jul 7, 2022, 9:42 PM

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I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

frank summit Jul 7, 2022, 9:43 PM

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i'ts technical question

iron bridge Jul 7, 2022, 9:49 PM

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I'm afraid this isn't really in our scope. This server cannot diagnose charge failures. If you are the platform and you have integration questions, then we can help, but as of now I can't really do anything with the information you've given me

frank summit Jul 7, 2022, 9:55 PM

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When I create a stripe express account and I want to pay it shows me this message

iron bridge Jul 7, 2022, 10:01 PM

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Okay. Have you looked at requirements.disabled_reason?

frank summit Jul 7, 2022, 10:02 PM

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Where is it?

iron bridge Jul 7, 2022, 10:04 PM

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On the Account object: https://stripe.com/docs/api/accounts/object#account_object-requirements

Stripe API reference – The account object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

frank summit Jul 7, 2022, 10:05 PM

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is ok ?

iron bridge Jul 7, 2022, 10:07 PM

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What are you trying to do?

frank summit Jul 7, 2022, 10:09 PM

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Well, I don't know

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😄

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Try

iron bridge Jul 7, 2022, 10:16 PM

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So that creates an account, but you need to retrieve an existing account in order to view requirements.disabled_reason

frank summit Jul 7, 2022, 10:21 PM

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I dont understade

iron bridge Jul 7, 2022, 10:22 PM

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Which part don't you understand?

frank summit Jul 7, 2022, 10:28 PM

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I don't really understand what I have to do?

iron bridge Jul 7, 2022, 10:29 PM

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That error message indicates that there are additional verification requirements that need to be met in order for the account to accept charges. You need to look at that account and figure out why it has charges blocked

frank summit Jul 7, 2022, 10:30 PM

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But it's stripe who does the checking?

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Or me ?

iron bridge Jul 7, 2022, 10:31 PM

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Stripe tells you if things didn't verify and reaches out to your customers to request more verification info, but if they don't provide it then it's up to you to figure out why and choose what to do from there

#Thomas C.-failed-charge