#Gophys-accounts

1 messages · Page 1 of 1 (latest)

atomic birch
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hi! that's a common question and as far as I know the answer is no

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we only ask for the document if we can't verify that account from the direct information they typed in, and the process of deciding of if that's needed is asynchronous so we might require the document later , but we default to not asking for it upfront

kindred hound
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is it possible to still process to payouts even if the documents are not yet provided or the verification is pending ?
And is there a way in the API to know the status of such information ?

atomic birch
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is it possible to still process to payouts even if the documents are not yet provided or the verification is pending ?
it depends, usually there's a grace period, you can track the status of capabilities on the account to see what it can do. Generally though you're allowed to process charges while being verified but we don't payout until you're fully verified as that's the best way to do it

kindred hound
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I just want the paying client to be able to process the payment, as the receiving client will receive the payment with a delay of at least 2 days, and I completly inderstand the need to process the full kyc before transfering the money

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thank you for your help, that helps a lot

atomic birch
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yep generally that works fine, accounts can often process charges for a while(or up to amount thresholds) straight away, and then need full verification before payouts are enabled

kindred hound
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that is perfectly reasonable

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one last question, is it possible to have a stripe form to create an "external_account" for a custom account ?

atomic birch
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nope, for Custom you have to build that part yourself. In most cases we recommend using Express instead as it covers the full onboarding

kindred hound
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but the express will provide the user a dashboard right ? I would like my customers to have the least interaction possible with stripe to not confuse them

atomic birch
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it does provide a dashboard yep

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I would like my customers to have the least interaction possible with stripe to not confuse them
then you have the option of using Custom for a more whitelabelled experience but you need to then have the development resource to build and maintain your own payout settings onboarding, user management and dashboard, and so on, so that's the trade off