JenC-chargify | Stripe Developers | Page 1

noble portal Jul 6, 2022, 4:30 AM

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If you have any question about Chargify, I'd suggest reaching out to their support directly 😃

wintry grove Jul 6, 2022, 4:30 AM

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they wont help, they ask me to check with stripe

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they are a subscription management company

noble portal Jul 6, 2022, 4:31 AM

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If it's a direct Stripe technical question, you can post it here and we are happy to help

wintry grove Jul 6, 2022, 4:31 AM

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and anything related to customizing payments is stripe

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I'm the end client and I have my development team integrating stripe with Chargify. We have a 30day free trial. However, we keep getting failed payment throwbacks

noble portal Jul 6, 2022, 4:35 AM

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What error message do you see? Can you share the request ID (req_xxx)? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

wintry grove Jul 6, 2022, 4:44 AM

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This payment failed because the issuing bank declined it. Find more details on the payment timeline.

noble portal Jul 6, 2022, 4:45 AM

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Are you doing it test mode or live mode?

wintry grove Jul 6, 2022, 4:45 AM

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its live mode

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I have one with insufficient funds that used a prepaid card

noble portal Jul 6, 2022, 4:46 AM

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If the issuing bank declined the payment, there's nothing that Stripe can help with

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Insufficient funds means that the customer doesn't have enough money in his/her card to deduct

wintry grove Jul 6, 2022, 4:49 AM

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Thanks River. Is there any resources I can connect with to check if we have set all the stripe setting currently?

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correctly

#JenC-chargify