Cyssoo-Payment | Stripe Developers | Page 1

spare flare Jul 5, 2022, 6:41 AM

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Hi there, can you share with me the PaymentIntent ID?

golden barn Jul 5, 2022, 6:42 AM

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Sure, for example
pi_3L1aECI69WC2yPMO0UvXx0Yg
(an old one)

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Latest was pi_3KxD6nI69WC2yPMO1pn73qgS

spare flare Jul 5, 2022, 6:46 AM

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Both PaymentIntents are still in requires_payment_method status and I don't see any requests to confirm the paymentIntent

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so I don't think any payments have been attempted yet

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Do you integrate the PaymentElements in your webpage to accept payments?

golden barn Jul 5, 2022, 6:48 AM

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We are using Prestashop CMS, could you explain me more about PaymentElements ?

spare flare Jul 5, 2022, 6:49 AM

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So you don't have a direct integration with Stripe?

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This is the PaymentElements that I'm talking about https://stripe.com/payments/elements

golden barn Jul 5, 2022, 6:56 AM

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Seems our customer doesn't have PaymentElements integration

spare flare Jul 5, 2022, 6:57 AM

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Ok. Can I suggest you to reach out to Prestashop CMS first? we can only support if you have a direct integration with Stripe.

golden barn Jul 5, 2022, 6:58 AM

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Thanks for your patience

spare flare Jul 5, 2022, 6:58 AM

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Welcome!

#Cyssoo-Payment