PIM-magento | Stripe Developers | Page 1

bold palm Jul 4, 2022, 9:18 AM

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👋 happy to help

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please use the thread for our discussion

wispy scarab Jul 4, 2022, 9:18 AM

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Hi

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ok any ideas how we can resolve this

bold palm Jul 4, 2022, 9:18 AM

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I'm still reading

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could you please share some request ids?

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here's how you can find one https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wispy scarab Jul 4, 2022, 9:19 AM

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sure one sec

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ch_3L45swJOlqJ8D2Tu1eWUFMwa

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ch_3LHiVEJOlqJ8D2Tu1fDYUGjO

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ch_3LGLtbJOlqJ8D2Tu0eVmMPQj

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ch_3LG0AGJOlqJ8D2Tu0IaNW7Fe

bold palm Jul 4, 2022, 9:22 AM

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are you doing trying to do off_session payments?

wispy scarab Jul 4, 2022, 9:22 AM

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what is off_session payments?

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it is all via the site

bold palm Jul 4, 2022, 9:24 AM

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off session means that the user is not connected

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oh my bad, are you still using the Charges API?

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you're using an old API, and this API does not support 3DS

wispy scarab Jul 4, 2022, 9:26 AM

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How do we fix this? We are using a plugin

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can you tell us where, how we get the latest API

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we are using a plugin from a developer that say they are stripe partners and it is the latest software

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Can you tell us what plugin we should use if not the current one???

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Hello are you there???

bold palm Jul 4, 2022, 9:32 AM

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sorry, I'm trying to respond as fast as possible

wispy scarab Jul 4, 2022, 9:32 AM

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ok

bold palm Jul 4, 2022, 9:33 AM

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if you're using Magento 2 this is our official connector https://stripe.com/docs/plugins/adobe-commerce

Stripe Connector for Adobe Commerce

The official Stripe Connector for Adobe Commerce (formerly known as the Stripe Connector for Magento 2) enables users to leverage Stripe products such as Payments, Checkout, Billing, and Radar directly into Adobe Commerce.

wispy scarab Jul 4, 2022, 9:33 AM

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We are trying to debug using this on a dev server

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Can you tell me which plugin to use that will use the latest API

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The ne we use says they are stipe partners and have the latest software

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How do we solve this please

bold palm Jul 4, 2022, 9:36 AM

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Can you tell me which plugin to use that will use the latest API
I just did

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this is our official connector https://stripe.com/docs/plugins/adobe-commerce

Stripe Connector for Adobe Commerce

The official Stripe Connector for Adobe Commerce (formerly known as the Stripe Connector for Magento 2) enables users to leverage Stripe products such as Payments, Checkout, Billing, and Radar directly into Adobe Commerce.

wispy scarab Jul 4, 2022, 9:38 AM

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Thank you ... Should we be removing all other plugins first?

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When we test this on the dev server and try to press the payment button it does not go to thtough

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*through

bold palm Jul 4, 2022, 9:40 AM

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yes I think it's best if you remove the other plugins regarding Stripe, or at least deactivate

wispy scarab Jul 4, 2022, 9:40 AM

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ok thank you for all your help we will try this

#PIM-magento